About Sammy Huang:
Been in the Service Industry for 20 years, serving customers with all my heart & soul, like active listening, empathy, problem-solving
& communication.
Responsible for addressing & anticipate the customer’s needs, managing customer
expectations & ensure all valued customers have a good experience!
Have a total of 7 years of flight attendant experience with 2 commercial airlines
Experience
A type of job & a set of job skills, like active listening, empathy, problem-solving
& communication.
Responsible for addressing & anticipate the customer’s needs, manage customer
expectations & ensure all valued customer have a good experience.
Handle feedback & compliment through email, phone, text, social media
platform (FB, IG), delivery platform (FoodPanda, Grab), dine-in & takeaway
services
Promptly respond to concerns, satisfied with their experiences & return to the
company for their future needs, rectify individual incident, do service recovery &
show appreciation (case to case basis)
Increase customer engagement with marketing automation tools & build customer
connection (book priority reservation)
Ability to work independently, respond to follow-up as quickly as possible while
providing effective information & solving the problem completely.
Ad hoc duties as assigned (Serve VIPs at appointed outlets, event)
Education
Diploma In Travel, Tourism And Hospitality Management By Management Development Institute of Singapore (MDIS)
Professionals in the same Customer Service / Support sector as Sammy Huang
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