Sammy Huang

Been in the Service Industry for 20 years, serving customers with all my heart & soul, like active listening, empathy, problem-solving 
& communication.
Responsible for addressing & anticipate the customer’s needs, managing customer 
expectations & ensure all valued customers have a good experience!

Have a total of 7 years of flight attendant experience with 2 commercial airlines

A type of job & a set of job skills, like active listening, empathy, problem-solving 
& communication.
Responsible for addressing & anticipate the customer’s needs, manage customer 
expectations & ensure all valued customer have a good experience.
Handle feedback & compliment through email, phone, text, social media 
platform (FB, IG), delivery platform (FoodPanda, Grab), dine-in & takeaway 
services
Promptly respond to concerns, satisfied with their experiences & return to the 
company for their future needs, rectify individual incident, do service recovery & 
show appreciation (case to case basis)
Increase customer engagement with marketing automation tools & build customer 
connection (book priority reservation)
Ability to work independently, respond to follow-up as quickly as possible while 
providing effective information & solving the problem completely.
Ad hoc duties as assigned (Serve VIPs at appointed outlets, event)

Diploma In Travel, Tourism And Hospitality Management By Management Development Institute of Singapore (MDIS)