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Furqaan Muhammad Hendra Bin Sjahril

Furqaan Muhammad Hendra Bin Sjahril

Aspiring HR Professional

Human Resources

Singapore

Social

About Furqaan Muhammad Hendra Bin Sjahril:

I am a professional with a Specialist Diploma in Human Resource Management and a background spanning customer success, recruitment operations, compliance, and client relationship management. My experience includes supporting HR processes, onboarding clients in SaaS environments, ensuring data accuracy, and coordinating across teams to deliver reliable outcomes.

I thrive in roles that demand discipline, clear communication, and process integrity, drawing on my ability to manage compliance protocols, streamline workflows, and build trust with stakeholders. With fluency in English, Malay, and Indonesian, I bring a multicultural perspective and adaptability to diverse environments.

What motivates me most is the opportunity to contribute to structured, people-centered operations where accuracy, reliability, and collaboration drive long-term success.

 

Experience

Professional Experience

Customer Services Agent (Passenger Services) SATS Ltd | Nov 2024 – Aug 2025

  • Managed check‑in and boarding for 90+ passengers per shift across nine international airlines.
  • Ensured compliance with aviation protocols, achieving zero safety incidents.
  • Coordinated with gate agents and apron teams to resolve operational issues.

Customer Success Specialist (ESG SaaS) Carbonzeroed Pte Ltd | Feb 2024

  • Onboarded 7+ SaaS clients, achieving 100% activation within 20 days.
  • Improved CRM pipeline accuracy by 15%, strengthening reporting reliability.
  • Coordinated adoption progress and resolved onboarding challenges.

Customer Service Representative (GovTech Project) Accenture Pte Ltd (via Morgan McKinley) | Jan 2023 – Feb 2023

  • Managed high‑volume citizen enquiries with strict adherence to government protocols.
  • Guided users through identity verification and system navigation.
  • Escalated complex cases to specialised teams, ensuring smooth resolution.

Associate Consultant (Recruitment Support) Search Ally Pte Ltd | Oct 2022 – Nov 2022

  • Conducted 10+ daily outbound calls to source and engage candidates.
  • Maintained talent pipelines across technology and business functions.
  • Assisted consultants with interview coordination and candidate follow‑ups.

Client Relationship Executive (Financial SaaS) Fern Software Singapore | Dec 2015 – Feb 2016

  • Delivered onboarding and training for financial software clients.
  • Maintained client records and renewal data with high accuracy.
  • Contributed to a 100% client renewal rate through structured onboarding.
     

Education

Specialist Diploma in Human Resource Management

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