beBee background
Technology / Internet
Soleha Omar

Soleha Omar

Knowledge & Business Process Analyst


About Soleha Omar:

5 years in the Tech industry


Knowledge Management Specialist for Meta — Accenture Pte Ltd

May 2022 - Apr 2023 

  • Managing knowledge repositories, facilitating knowledge transfer, case studying.
    • Developing and implementing knowledge management strategies to promote information sharing and collaboration across the organisation, ensuring contents are up to date by editing and reformatting content.
    • Collaborating with cross-functional teams to identify and implement solutions for knowledge management challenges.
  • Written over 300 Knowledge articles per phase, across various products, for Tier 1 and 2 level Analysts for troubleshooting.
    • Designing and implementing new process workflows and standard operating procedures (SOPs) to optimise business operations.
    • Knowledge learning, application and research across various products, providing knowledge and know-how training for new team members. 

Business Process Analyst for Meta — Accenture Pte Ltd

Aug 2019 - May 2022 

  • Learning and training for different aspects of advertisements by Meta (i.e. Political Ads, UI, UX, Video Ads, Instagram, Whatsapp, Delivery, Metrics reading, Business Ads, etc.)
  • Analysing and optimising business processes across different teams and departments within the company
  • Providing Tier 2 level technical support for Meta's business clients by identifying issues, analysing and resolving, using Meta's diagnostic tools and ITIL

AppleCare Technical Support Advisor — Apple South Asia Pte Ltd

Jul 2017 - Aug 2019 

  • Provided phone tech support for customers (APAC, NZ, Australia)
    • iOS and Mac training and troubleshooting
    • Troubleshoot technical problems and identifying solutions for customers using Apple's diagnostic tools and resources. 
    • Ensuring that all customer interactions are handled with the utmost professionalism and in accordance with Apple's customer service policies and guidelines. 


Bachelor of Arts in English Language — Singapore University of Social Sciences

2012 - 2016

Professionals in the same Technology / Internet sector as Soleha Omar

Professionals from different sectors near Singapore

Jobs near Singapore

  • Abilities Beyond Limitations And Expectations Limited

    Community Development Officer

    Found in: Foundit SG A2 - 1 day ago

    Abilities Beyond Limitations And Expectations Limited Singapore Full time $40,000 - $60,000 per year

    About the Role · In Singapore's Enabling Masterplan 2030, the national roadmaps for the whole of society to come together to support persons with disabilities, ABLE plays a critical and holistic role ...

  • Recruit Express Pte Ltd

    6 Months Contract Compliance Intern

    Found in: beBee S2 SG - 3 days ago

    Recruit Express Pte Ltd Singapore Internship, Part time

    Responsibilities · Conduct enhanced due diligence on potential AML/CTF alerts · Perform AML and KYC screenings on customers account opening · To conduct investigations and to clear name screening and ...

  • Recruit Express Pte. Ltd

    HR Assistant

    Found in: Foundit SG A2 - 1 day ago

    Recruit Express Pte. Ltd Singapore Part time $30,000 - $50,000 per year

    Job Scope:Assist in general HR and administrative duties. · Other ad-hoc duties as assigned by supervisor. · Note:Able to start work immediately. · Working hours: Monday to Friday, 8.30am to 6pm · Loc ...