Sruthy Mullan

• Versatile, goal-oriented Senior Business Analyst & Project Manager with 20+ years of experience across IT, Telecom, Data Center, and Digital Infrastructure, driving enterprise-level transformation and operational excellence across global Agile teams.
• Demonstrable track record of success in requirements elicitation, process modeling, and data visualization, combining analytical rigor with strategic business acumen to deliver measurable outcomes.
• Results-driven Project Manager skilled in solutioning and engineering frameworks, delivering complex greenfield initiatives with automation-led design, high-quality execution, and effective risk management.
• Agile-certified Scrum Master with 9+ years of experience steering cross-functional global initiatives, embedding Agile practices, fostering collaboration, and delivering scalable, transformative programs that align with organizational goals.

With 20 years of expertise across IT, Telecom, and Data Center domains, I have advanced from Developer to Senior Business Analyst & Project Manager, consistently delivering transformative business and technology outcomes.

• Equinix (2017–2025): Directed business operations and contract lifecycle, driving 25% faster workflows and 50% higher success rates in customer novation. Leveraged Salesforce & Siebel to boost client satisfaction 20%. Spearheaded global Agile projects across SDLC, embedding SAFe practices, mitigating risks, aligning vendors, and mentoring high-performing teams.
• Wipro (Client: Singtel) (2016–2017): Led KPI-driven data warehouse design with ETL pipelines, improving delivery turnaround 20%. Partnered with clients for training, scope refinement, and adoption.
• Tech Mahindra (Client: BT) (2013–2016): Designed scalable architectures, executed ETL migrations reducing data loss 95%, automated Siebel modules, and optimized performance. Delivered training and reusable workflows.
• Starhub (2011–2013): Delivered enterprise apps via SDLC, CI/CD, and performance tuning, ensuring near-zero incidents. Partnered with stakeholders to implement scalable Siebel CRM solutions.
• Tech Mahindra (Client: BT) (2005–2010): Developed advanced Siebel Order Management and EAI solutions, ensuring robust interoperability. Provided mentorship, code reviews, and Agile support to strengthen team capability.

Master of Science (MS) in Software Engineering from Birla Institute of Technology & Science (BITS) Pilani, India (2006 - 2009)

• GPA: 7.0