About stephanie goh:
I am a dependable and result-oriented professional with a strong
background in the beauty industry. I have a proven track record of working effectively
in fast-paced environments and have a passion for continuous learning. With my
experience in managerial roles, I possess the skills to lead and supervise teams,
maximizing productivity and contributing to the company's profitability. I am
dedicated, adaptable, and committed to delivering excellent results in the beauty
industry.
Experience
Working Experience:
- Company: N20 Pte Ltd
Position Held : Operation & Marketing Manager
Year of Service : 2020 – 2023 June
Responsibilities:
- Outlet Management:
○ Successfully manage all six outlets, ensuring their smooth operation.
○ Oversee daily operations to maintain efficiency and effectiveness.
○ Monitor and achieve sales targets for each outlet.
○ Order and manage stock inventory for all outlets.
○ Develop and implement strategies to optimize outlet performance.
- Customer Relationship Management:
- Manage customer inquiries, feedback, complaints, and refund cases
across various platforms, including Google, Facebook, Email, and
other social media channels.
- Foster positive relationships with customers, vendors, partners, and
other stakeholders.
- Handle contracts and maintain strong relations with customers and
business partners.
- Stay updated on customer preferences and market trends to improve
service offerings.
3. Team Management:
- Lead and motivate the team to achieve sales targets and deliver
excellent customer service.
- Supervise and manage staff, providing guidance and support when needed.
- Conduct sales, nail, treatment, and waxing training for the team.
- Interview, hire, and train new staff members to ensure a skilled and
dedicated team.
4. Marketing and Promotions:
- Plan and propose monthly in-house promotions and packages for the
outlets.
- Keep staff informed about the latest promotions and product updates.
- Liaise with Fave for promotion campaign deals and partnerships.
- Build strategic relationships with key industry players, agencies, and vendors.
- Oversee and approve marketing materials, including website banners
- Company: : Nailz Gallery Pte Ltd
Position Held: : Marketing & Operation Manager
Year of Service : 2017 - 2020
Responsibilities:
1. Outlet Management:
- Manage and oversee the operations of all 11 outlets to ensure smooth
functioning.
- Monitor daily operations to achieve sales targets and outlet goals.
- Work closely with suppliers for store ordering and inventory
management.
- Pack stock for outlets from headquarters, including salon daily use
stock and retail stock.
- Team Management:
- Motivate and inspire the team to achieve sales targets and provide
excellent customer service.
- Interview and hire new staff members as needed.
- Provide training in eyelash extension, eyelash perm, and waxing
techniques to the team.
- Train, lead, and supervise the team to ensure sales targets are met
and superior service is delivered.
- Ensure the team is trained in effective customer promotion and service
- techniques to drive sales.
- Keep the team updated on the latest products and brief them
accordingly.
- Marketing and Promotions:
- Collaborate with Fave and GrabPay for promotional campaigns and
deals.
- Liaise with mall management for advertising, advertising space, and
sales promotion campaigns.
- Manage the backend support of the POS system.
- Coordinate with designers and printers for advertising materials such
as flyers, banners, menu boards, mall advertising panels, and name cards.
- Handle social media posting on platforms like Facebook and
Instagram.
- Manage customer inquiries, feedback, and complaints to ensure
customer satisfaction.
- Plan promotional services and packages for the outlets.
- Company : De Nailz Spa Pte Ltd
Position Held : Manager
Year of Service : January 2009 - 2017
Responsibilities:
- Daily Operations Management:
- Ensure the smooth running of daily operations, including overseeing various tasks and activities.
- Maintain cleanliness, maintenance, and service standards in accordance with company guidelines.
- Coordinate with the team to ensure all operational processes are executed efficiently.
- Handle customer inquiries, feedback, and complaints promptly and effectively.
- Team Management:
- Train, lead, and supervise the team to achieve sales targets and deliver excellent customer service.
- Motivate team members to perform at their best and meet sales objectives.
- Interview and hire new staff members to build a skilled and dedicated team.
- Provide comprehensive training for new staff to ensure a smooth onboarding process.
- Motivate staff members to achieve personal and outlet sales targets, providing incentives and recognition for their achievements.
- Conduct regular performance reviews and provide developmental feedback to support staff growth.
- Guide and train new staff members, ensuring they are familiar with sales techniques and customer service protocols.
3. Customer Service:
- Manage customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
- Maintain good relationships with customers, addressing their needs and concerns.
- Schedule appointments and answer telephone inquiries in a
- professional and friendly manner.
- Company : Street Directory PTE LTD
Position Held : Sales Senior Executive
Year of Service : March 2012- May 2013
Responsibilities:
1. Business Alliances and Co-operations:
- Identify and establish partnerships and alliances with selected establishments to drive business growth and expand market reach.
- Collaborate with partners to create mutually beneficial co-promotion opportunities.
- Develop and maintain strong relationships with business partners, fostering a positive and productive working environment.
2. Product Improvement:
- Generate innovative ideas and concepts for product improvement based on market trends, customer feedback, and industry insights.
- Conduct research and analysis to identify areas for product enhancement and propose strategies for implementation.
- Collaborate with cross-functional teams to execute product
improvement plans effectively.
3. Co-promotion Planning and Design:
- Design creative plans and ideas for co-promotions with other establishments to maximize marketing and sales opportunities.
- Identify potential synergies and collaborative marketing initiatives that align with the business objectives.
- Coordinate with partners to ensure seamless execution of
co-promotion activities.
4. Press Releases and Media Relations:
- Promote and sell nail care products to customers, providing recommendations based on their needs and preferences.
- Educate customers on the benefits of using specific nail care products and offer guidance on at-home nail care routines.
- Maintain knowledge of product features, ingredients, and pricing to effectively communicate with customers.
- Appointment Scheduling:
- Schedule client appointments efficiently, considering time availability, service duration, and client preferences.
- Manage the daily schedule to ensure smooth operations and minimize waiting times for customers.
- Communicate appointment details and reminders to clients through phone calls, emails, or other communication channels.
Education
Education: Year
- National ITE Certificate (NITEC) in Precision Engineering
Ang Mo Kio ITE 2004-2005
‘N’ Level in Whitley Secondary School 2000-2003
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