sulawan janon

> Analyse and investigate monetization appeal tickets.
> Analyse, investigate and forwarded violations that were flagged on media creator pages by triage to relevant teams or by using internal tools to investigate the violations.
> Provided the basis of violations to partner and creator and informed violators on the prevention methods, including any other details that are required.
> Responded to both proactive and reactive violations that has been flagged.
> Responded to questions and provided solutions and suggestion for the partners.
> Investigate the contents and categorise whether the content is own by the creators.
> Familiarized with new and existing policies, and workflow.
> Provided suggestions to streamline the tools and workflow.

Monetization Integrity Analyst (Accenture PTE. LTD.)

> Analyse and investigate monetization appeal tickets.
> Analyse, investigate and forwarded violations that were flagged on media creator pages by triage to relevant teams or by using internal tools to investigate the violations.
> Provided the basis of violations to partner and creator and informed violators on the prevention methods, including any other details that are required.
> Responded to both proactive and reactive violations that has been flagged.
> Responded to questions and provided solutions and suggestion for the partners.
> Investigate the contents and categorise whether the content is own by the creators.
> Familiarized with new and existing policies, and workflow.
> Provided suggestions to streamline the tools and workflow.

Operations Assistant (PTW (Singapore) PTE. LTD.)

Main Role
Project manager assistant (Translation/LQA game projects in Asian languages)
> Received emails request from clients or another studio (such as UK or Japan)
> Import file into memoQ, generate the word count, send quotation to client
(Estimate the price and deliver time and confirm to client)
> After clients approved, assign the job to translators and reviewers (Coordinate ongoing project to meet client requirement and send query file)
> Check the quality of the translations (review if it’s Thai) and delivery to client.
> Generate invoices to clients and send POs to vendors (using Plunet)
Concurrent Role
Project role (Upon project confirmation)
Localization tester (LQA for the game projects in Thai language)
> Install game in required platforms (Such as PC: steam, Mobile: iOS, android, PS4)
> Play through or using debug mode and report issues or bugs using Jira software
> Submit daily report (Using online document in SharePoint)
Support role
Support Customer service team, help customer service team to reply tickets in Thai and report/translate the tickets from English to Thai (Using Zendesk)
Support HR team, Evaluate Thai candidate for localizations tester position.

Sales Engineer (YAMAKYU (Thailand) CO. LTD.)

> Visit existing customers at factories in Thailand.
> Source for potential customers.
> Present company’s products and systems to customers.
> Test Customers’ systems and report issues to customers.
> Consult customers’ problems with the engineering team for solutions.
> Generate multiple solutions and quotations then present to customers.
> Install new systems and close sales.
Example: Systems (Steam trap installation, Pneumatic System, wastewater treatment, clean room installation, equipment for PCB board)
> Design and translate products catalog from English to Thai
(Pneumatic, Stream equipment, cutting tools and material handling)
> Generate reports (Daily reports, Customers’ database and Sale reports)

• B.Eng. Industrial Engineering
Kasetsart University
(Bangkok, Thailand) 2011-2015.