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About Suresh Shanmugam:
Suresh Shanmugam, an efficient IT professional with a distinct interest to learn, develop and work in Microsoft Azure, AWS Cloud Solutions, Microsoft Applications solutions on new and upcoming technologies. Have around 13+ years of experience devoted to Information Technology and administration.
Experience
Work History
December 2021 – July 2021
Microsoft Application Administrator, COMBUILDER FMIT PTE LTD, Singapore
Involvement:
Sharepoint 2019/2016/2013 On prem:
- Responsible for administering and managing SharePoint farms and related databases
- Perform SharePoint-related Service Requests; SharePoint backups and restores
- Provide support for production problems with proper escalation
- Monitor health of SharePoint servers (including capacity usage) Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
- Prepare & maintain up-to-date system documentation.
- Working on Technical Solution for the Application Infrastructure.
- Prepare & maintain up-to-date system documentation.
- Analyze functional requirements to translate into application design using established design methodologies and guidelines
- Install, configure, administer and fine-tune SharePoint components
- End to End Project co-ordination of project deployment to SharePoint Servers.
- Ensure the Service Stability of the SharePoint Sites like Portal (Government Agency).
- Working on the Application deliverables and providing Technical Architecture suggestions and solutions.
- Working with development team right from project initiation, requirement gathering, Deployment.
- Finding the capacity(Content DB, Logs) for the developed project based on the input providing from Business and development team
June 2021 - December 2021
Microsoft Application Consultant, NCS PTE LTD, Singapore
Involvement:
- Administer and maintain the farm topology including web-front end (WFE) servers, index servers, query servers, and database servers, including the proper distribution of roles and services running on each server.
- In-depth understanding of the capabilities of Microsoft SharePoint Server 2010, 2013, 2016 and 2019, Dynamics CRM Experience with deployment of enterprise-level portals and collaboration solutions on SharePoint platform
- Assist in the integration testing, system testing, User Acceptance Test ( UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
- Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
- Working on Technical Solution for the Application Infrastructure.
- Working on the Application deliverables and providing Technical Architecture suggestions and solutions.
- Prepare & maintain up-to-date system documentation.
- Analyze functional requirements to translate into application design using established design methodologies and guidelines
- Install, configure, administer and fine-tune SharePoint components
- Ensure the integrity and security of SharePoint data in accordance with business requirements regarding privacy, security, and regulatory compliance
- Deploy new SharePoint functionality provided by SharePoint Development vendor team to UAT/PROD servers as per the business requirement.
October 2014 - May 2021
Senior SharePoint Specialist, GOVTECH (Total EBiz Solutions PTE LTD), Singapore
Involvement:
Sharepoint 2016/2013 On prem:
- Responsible for administering and managing SharePoint farms and related databases
- Perform SharePoint-related Service Requests; SharePoint backups and restores
- Provide level 1-3 support for production problems with proper escalation
- Monitor health of SharePoint servers (including capacity usage)
- Good experience with Microsoft Office SharePoint Server 2016/2013 with demonstrated deployments that reached broad sets of users and integration of data sources
- A broad knowledge of Microsoft products and technologies and how they can be integrated with SharePoint
- Administer and maintain the farm topology including web-front end (WFE) servers, index servers, query servers, and database servers, including the proper distribution of roles and services running on each server
- Provide support to the Intranet Portal design and deployment of GOVTECH SharePoint 2016 and SharePoint 2013 implementations
- Administer and maintain the farm topology including web-front end (WFE) servers, search servers, and database servers, including the proper distribution of roles and services running on each server
- Anticipate, mitigate, identify, troubleshoot, and resolve issues related to SharePoint
- Install, configure, administer and fine-tune SharePoint components
- Ensure the integrity and security of SharePoint data in accordance with business requirements regarding privacy, security, and regulatory compliance
- Deploy new SharePoint functionality provided by SharePoint Development vendor team to UAT/PROD servers as per the business requirement.
- Working on the Newsgator Sitrion Features integrated with the Sharepoint 2013 to have enrich Social Platform and User experience with newsfeeds, lookout page with dashboard.
- Generating the report for Account Cleanup list for the current month and validated by the client. Do the clean-up for the site collection from user information list.
- Generate the Audit report- all events for a specific user or all users based on the request using Sharegate tool.
Migration: SharePoint 2007 to SharePoint 2013
- Migration of SharePoint 2007 Content to SharePoint 2013 using third party Share-gate tool
Application Validation and Monitoring Tasks:
- Disk Space (All Web Front End Servers, DB servers, Index Server)
- SharePoint Services monitoring and IIS Services.
- DB services monitoring
- Health services monitoring
- Search Crawl monitoring.
- Site URL check in each WFE
- Custom Scheduled Tasks
- Site Quotas
Working on the SharePoint 2013 Governance documentation and providing solution as per Microsoft SharePoint recommendation to have a Stable SharePoint Farm.
GOVERNMENT INTRANET portal deployment and implementation
- Custom code wsp deployment
- App validation
- Performance monitoring
Knowledge on Microsoft Identity Management
- Knowledge on Install and Configure Microsoft Identity Manager 2016 SP1 For SharePoint 2016
- Configure Forefront Identity Manager Connector for SharePoint user profile store
- Configure Synchronization Settings in Sharepoint 2016 Userprofile
- Microsoft Identity Manager 2016 Service Portal Administration
Migration: SharePoint 2013 to SharePoint Online (Project)
- Migration of SharePoint 2013 On-premise Content to SharePoint Online O365 using third party Share-gate tool
- Finding out the Custom Solutions/Branding/Worflows in the Sharepoint 2013 Platform to migrate to online
- Analysis and Audit the content before the migration
- Information Architecture planning
- Planning for Test Migration and see the expected results.
- Inform Users/Comms
- Planning Incremental Migration - batched
- Clean-up the old sites.
- Train Users how to use the Sharepoint online version after the migration
- Increased user adoption of Office 365
- Increased user satisfaction
- No loss of productivity/increased productivity
- No loss of data
- Accuracy of migrated data
- Generate Reports Before and After migration for user verification.
May 2013 - October 2014
Senior Technical Analyst, Optimum Solutions PTE LTD, Singapore
Involvement:
- Working for Standard Chartered Bank Singapore, The SCB Business is running collaboration services with the following products and services like SharePoint, OCS, and Lync. I have been owned the ownership of SharePoint Collaborative Workspaces, Portal sites, Enterprise Content Management (ECM) capabilities and Searching into integrated SharePoint system on MOSS 2007 and SharePoint 2013.
- Worked on SharePoint Widgets like Shared Workspaces and Personal dashboards, navigation tools, lists, automatic alerts, including email and discussion boards
- Worked on managing the SharePoint Infra structure for UK and HK environment in Standard Chartered Bank, managing and providing the below services to end users in SCB
- Worked on Quest Site Usage report, Like DB usages, Doc Size, Sub Site Usages for SharePoint Users.
- End to End Project co-ordination of project deployment to SharePoint Servers.
- Ensure the Service Stability of the SharePoint Sites like Portal (Face of Bank).
- Working on Capacity Management tasks like analyzing the new project capacity management, disk addition.
- Working on Patch Management tasks with the latest SharePoint and Windows CU and Patches.
- Working with Microsoft team in finding a solution for the SharePoint Slowness issues.
Monitoring Tasks:
- SCOM System Center Operations Manager (SharePoint Infrastructure) Alerts.
- Disk Space (All Web Front End Servers, DB servers, Index Server)
- Alteon Health Checks(SharePoint F5 Load Balancing)
- Backup Job Monitoring(Content DB Backup in Physical server and Tape Backs)
- SharePoint Services monitoring and IIS Services.
- DB services monitoring
- Health services monitoring
- Search Crawl monitoring.
- Site URL check in each WFE
Project Tasks:
- Working with development team right from project initiation, requirement gathering, Deployment.
- Finding the capacity(Content DB, Logs) for the developed project based on the input providing from Business and development team
- Working with development team on analyzing the design documents provided for the SharePoint project.
- Implementing the project from SIT, TEST, Pre-Prod to Production &DR.
- Solution Deployment, Backup and Restore tasks, Creating Web App, Site collection from root level.
SharePoint 2007 to SharePoint 2013 Migration:
- Infrastructure
- Configuration and deployment of the Front End Servers, Setting up the Office Web Application Servers, Setting up the SharePoint 2013 Application Servers,
- Setting up the Service Application.
- Enterprise Search Service Application configuration
- Managed Metadata Service Application
- User profile Service Application
Setting up the AvePoint Docave Servers for Migration
- DocAve Manager Server
- DocAve Agent Server
SP 2013 Architecture
- Involved in Information Architecture
- Involved in Governance Planning
Branding:
- Deployment of converted SharePoint 2013 branding package on the Servers and testing.
Showcase Site:
- Deployment of Showcase Site on the Servers as per the Business requirement and testing.
Site Provisioning Wizard:
- Deployment of Custom Application which automates the Site provisioning process
Customization:
- Analysis and getting the list of customization from the SharePoint 2007 and deploying the recoded customization in SharePoint 2013 environment for migration.
Migration:
- Migration of SharePoint 2007 Content to SharePoint 2013 using third party tool AvePoint Docave Tool
Documentation:
- Involved in Service Catalogue documentation and Service transition.
Management Tasks:
- Streamlining the better process for the team to find a solution within the SLA.
- Updating the SharePoint Portal with the all the details of the team and process, documents.
- Preparing the Scorecard (SharePoint Services details for the complete month) to the management.
Aspiration:
- Learning SharePoint 365 Sharepoint Online in detail and provide architecture/support for the upcoming projects.
October 2011 - April 2013
IT Analyst, Tata Consultancy Services, India
Involvement:
- Working on the Document Management System Project, which involves Sharepoint 2010 Administration for development farm. The document management system is a solution for storing and tracking electronic content. The documents are physically stored in mail rooms. The documents will be scanned and stored electronically in the document management solution. SharePoint 2010 will be used for managing the document. The DMS Project involves Routing component, Processing Component, Bulk Uploader tool and Enterprise Search.
- Worked on creating Site Columns using PowerShell client object model scripts.
- Administer SharePoint 2010 using the user interface and Windows Power shell.
- Worked on creating Site collections and content types for the Document Management System.
- Working on testing the SharePoint bulk Uploader tool which is developed in Client object Model.
- Worked on the Content type hub deployment and Publishing the Content type to other Site collections in CXSharePoint 2010.
- Worked on the Managed Meta data Service which involves creation of Termset and Terms in Sharepoint 2010.
- Enterprise SharePoint 2010 Search Configuration using Powershell for Document Management System.
- Bulk Upload Utility Tool Testing which was used to upload documents from landing site to SharePoint Site.
- Worked on Backup and Restore of Site collection and Import/Export for Sharepoint 2010 Service Applications.
- Worked on Capacity Management for Document Management System Project.
September 2010 - September 2011
Software Engineer, Mphasis Limited an HP Company, India
Involvement:
- Installing and configuring SharePoint 2007 on Test, Development environment.
- Installing and Renewing the SSL Certificate in the production Environment.
- Testing the performance for the new release in comparison with the old release.
- Working on Release Management with HP Quality center.
- Deploying Break Fix and Bug Fix on the Test and Development Environment.
- Planning and Executing the Migration projects from SharePoint Sub site to SharePoint Site collection.
- Working on Incident, Service Management Production Servers.
- Trouble shooting documentation which is maintained and stored in the SharePoint for the future reference.
- Preparing product documents and validation guides for the production change test.
- Testing the CR in Test, Development before Implementing to Production
- Successfully completed technical training within stipulated time like Microsoft Office SharePoint Services/Server, Windows Administration, SQL database commands etc., for the purpose of supporting and maintaining Software-Application related to ERP.
- Configuring and using Metalogix : SharePoint Site Migration Manager tool for migrating sites and troubleshooting the issues involved.
- Executing IQs(Installation Qualification) and doing System Readiness Testing using the testing tool : Mercury Quality Center.
March 2008 - September 2010
Senior Systems Analyst, Sonata Software Ltd, India
Involvement:
- Leading on Support Ownership for HP E-enabled SharePoint applications for Trade Customers.
- Job involves SharePoint lead for SharePoint deployment for new projects (BPO Setup), development of new Processes, Standardization of Existing Processes, analyzing existing Processes and standardizing, co-ordination with different teams to have the Customer setup (SharePoint implementation) ready for functioning new application, co-ordination with the Client Account Manager and help him out in assessing new projects. Job also involves providing guidance to L2 support team in resolving critical and sensitive issues.
- Provide guidelines and recommendations to the Product Development and Operation Management teams with various aspects of enhancements with regard to automating the process and identify process failures
- Responsible for all levels of Service delivery and quality assurance as per SLA Agreed.
- As part of support…
- Installing & configuring MOSS'07, Portal, and Workflow Applications in all environment servers.
- Taking on Administration of SharePoint Central Administration in Production, Test, Dev servers.
- Doing Backup & restore for SharePoint site, Database as per business requirement.
- Deploying web part, features, solutions, workflows .etc
- Manage & Maintaining Domain controller for HP Trade Customers.
- Installing and configuring Domain controller on Test environment.
- Installing and Renewing the SSL Certificate in the production Environment.
- Testing the performance for the new release in comparison with the old release.
- Knowledge Transfer to New Team members for which learnt for the past two years.
- Provided Training to the Level one team to improve the Application Knowledge
- Planning and organizing support related issues.
- Change Request implementation in Production Servers.
- Trouble shooting documentation which is maintained and stored in the SharePoint for the future reference.
- Preparing product documents and validation guides for the production change test.
- Testing the CR in CITE before Implementing to Production
- Successfully completed technical training within stipulated time like, File net, Microsoft Office SharePoint Services, Windows Administration, SQL database commands etc., for the purpose of supporting and maintaining Software-Application related to ERP.
- Understand the in depth Functionality and Technical Operations of the ERP-Applications related to Reconciliations, E-Forms and Reports developed by Hewlett Packard and provide support 24/5 to the HP-BPO clients around the world in maintenance of the Applications.
July 2006 - April 2007
Technical Support Engineer, Hp Invent, India
Involvement:
- Leading on Support Ownership for HP E-enabled SharePoint applications for Trade Customers.
- Job involves SharePoint lead for SharePoint deployment for new projects (BPO Setup), development of new Processes, Standardization of Existing Processes, analyzing existing Processes and standardizing, co-ordination with different teams to have the Customer setup (SharePoint implementation) ready for functioning new application, co-ordination with the Client Account Manager and help him out in assessing new projects. Job also involves providing guidance to L2 support team in resolving critical and sensitive issues.
- Provide guidelines and recommendations to the Product Development and Operation Management teams with various aspects of enhancements with regard to automating the process and identify process failures
- Responsible for all levels of Service delivery and quality assurance as per SLA Agreed.
- As part of support, Installing & configuring MOSS'07, Portal, and Workflow Applications in all environment servers.
- Taking on Administration of SharePoint Central Administration in Production, Test, Dev servers.
- Doing Backup & restore for SharePoint site, Database as per business requirement.
- Deploying web part, features, solutions, workflows .etc
- Manage & Maintaining Domain controller for HP Trade Customers.
- Installing and configuring Domain controller on Test environment.
- Installing and Renewing the SSL Certificate in the production Environment.
- Testing the performance for the new release in comparison with the old release.
- Knowledge Transfer to New Team members for which learnt for the past two years.
- Provided Training to the Level one team to improve the Application Knowledge
- Planning and organizing support related issues.
- Change Request implementation in Production Servers.
- Trouble shooting documentation which is maintained and stored in the SharePoint for the future reference.
- Preparing product documents and validation guides for the production change test.
- Testing the CR in CITE before Implementing to Production
- Successfully completed technical training within stipulated time like, File net, Microsoft Office SharePoint Services, Windows Administration, SQL database commands etc., for the purpose of supporting and maintaining Software-Application related to ERP.
Understand the in depth Functionality and Technical Operations of the ERP-Applications related to Reconciliations, E-Forms and Reports developed by Hewlett Packard and provide support 24/5 to the HP-BPO clients around the world in maintenance of the Applications.
Education
Education
- June 2006
- Bachelor of Engineering: Electronics And Communications Engineering
- Mahendra Engineering College/ Anna University, Namakkal, India
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