Tan Hazel

An independent and responsible executive with over 21 years of customer relations and servicing experience in paper industry. Able to understand the needs of customer and provide prompt action to ensure customers satisfaction. Possess positive and open mindset with passion to work with people.

Having a great interest in educational learning to develop my experience and skills in the Early Years in education Industry. With my art experience enable me to work with the children creating a creative and fun environment.

NORTH LONDON COLLEGIATE SCHOOL (Contract)  26th JAN  2023 to 31 JUN 2023                               Administrative Support (Junior School - Early Years)                                                                                                                > Provide support to fetch and welcome the Junior School students from the school bus before and guide them           after school to ensure their safety (bus duty). Manage the students school registers.                                                      > Provide support to assist Junior School parent consultations, information days and other parent engagement             events. Follow up day to day communication with the parents and taking care of students activities safety.              > Provide the communication link between Junior School academic staff and the operations department (catering,       security, facilities, stationery procurement, evacuation events, manage students record/files, assist to print out           school travelling, field trips materials, students performance report for the teachers)

CANON SINGAPORE PTE LTD (6 months contract)  20th April  2022 to 19th October 2022                                    Admin Assistant (Mebilling/DOM Admin and Billing)                                                                                                                  > Customer database maintenance, invoice submission at customer portal                                                                          > Document archiving, update collection notes and bill final billing                                                                                          >  Data entry for counter capture, follow up and update database on failed readings                                                          >  Assist with average billing, handle customers’ email enquiries.

SINGAPORE TEACHERS’ UNION (Contract) December 2021 to March 2022                                                   Membership and Administrative Executive                                                                                                                                > Process new Membership applications including updating of current members’ particulars.                                         > Communicate with stakeholders on matters relating to Memberships, preparation of documents for                              Sub-Committee meetings. Plan and execute activities and events and post events reporting.                                       >  Support the Reporting Officer on Membership, admin duties and the day-to-day operational matters.                         > Assist in Membership administration and recruitment including renewal, maintenance and updating of                        members’ information into database. Handling and answering to members’ telephone or face-to-face enquiries.

ANTALIS SINGAPORE PTE LTD (Retrenched) October 1999 to March 2021                                                                Paper Consultant                                                                                                                                                                            > Work together with the sales teams to increase monthly sales target, build new potential customers, increase the     customers contacts and the market shares.                                                                                                                           > Communicate and coordinate with internal and external stakeholders at all levels.                                                         > Direct sales, close the project till delivery (Pre & Post sales) with customers.                                                                     > Establish a good working relationship with new and existing customers, recruit prospects to become active                customers, maintain a long term business account. Passion for service excellence through phone calls, direct            email and WhatsApp.                                                               .                                                                                                    > Attend to customer’s paper complaint. Consolidate feedback on Antalis’s paper quality and customer services.         Manage difficult situation and handle negotiation skillfully.                                                                                                 > Assist to resolve customer’s projects when there is paper technical printability quality issue arise.                               > Gather market information, latest creativity, and product trends, collect feedback on competitor’s product.                  Produce weekly market report to Sales Manager.                                                                                                                   > Assist in implementing sales and marketing strategies. Support the media relations to increase publicity and build    brand awareness. Provide marketing support to the marketing team. Brainstorm new ideas, create concepts to          produce Antalis’s marketing collaterals, such as calendars, brochures, publication books, sales kit, packaging etc. > Assist to organize Antalis’s marketing new papers product launches and events, conceptualize with the design          agencies. Handle sponsorship and collaborations projects with corporate end-users and graphic designers.           > Work together with the commercial printers to ensure the final marketing collaterals is printed.                                   > Conduct papertalk workshop to the design institution, work together with the creative lecturers to educate the            students on paper usage, sharing with them the offset and digital production knowledge.                                             >  Assist in organizing creative competition to the graphic designers.                                                                                     > Carry out good written communication skills and administrative duties in scheduling and coordinating of works        assigned, incoming email, filing, copying, scanning, billing and follow up on payment, excellent oral and                        communication skill within internal and external environment.

My Art Experiences with the children                                                                                                                                              > Interaction, engage, flexible and communicate with the young students with art interest.                                                > Assist to plan the lesson and activities by sharing ideas and exchange feedback in teamwork.                                      > Encourage students to participate in art initiatives, motivate the students to bring out their inner creativity.               > Instill the students with joy and inspiration when working with various creative tools.                                                      > Craft the classroom a good environment to nurture the students to think out of the box and independent                      exploration.                                                                                                                                                                                       > Create a positive and achievement-oriented learning environment. Supervise the students in group work.                  > Prepare art and craft materials and assist to decorate the class display. Keep the cleanliness after class.                 > Able to build a good rapport and relationship with the children and parents.

CRESTAR LEARNING CENTRE   January 2004 to January 2005                                                                                         Part-Time Art Teacher (Tampines Branch) - Educate children from 4 to 8 years old 

EARLY CAREER EXPERIENCE 

NGAI HENG PRINTING PTE LTD  May 1997 to September 1999                                                                                             Sales Executive

PRONTAPRINT PTE LTD  January 1993 to May 1997                                                                                                  Account Executive

GRID DESIGN & ADVERTISING PTE LTD  August 1988 to December 1993                                                                 Senior Creative Designer 

CREATIVE SOURCE PTE LTD  January 1984 to June 1988                                                                                           Graphic Designer

Ngee Ann Polytechnic                                                                                                                                                                > Advanced Diploma in Marketing Management (March 1998 to August 2000)

La Salle College of The Arts                                                                                                                                                        > Diploma in Visual Communication (May 1990 to December 1993)

Marketing Institute of Singapore                                                                                                                                              > Selling to Tough Customers in Tough Times (November 1998)

Singapore National Employers Federation                                                                                                                                > ESS - Problem Solving & Decision Making (Supervisory) (October 2009)