About Veronica Yuen:
- Work with subject matter experts to develop, update and customise training materials for clients.
- Collaborate with subject matter experts and clients to prepare proposals, training materials and contracts.
- Conduct market research to benchmark existing practices and products and propose business and pricing strategies.
- Provide logistics support by setting up for training, sourcing for vendors and venues, and developing electronic filing system and inventory list.
- Create and automate excel sheets to consolidate, visualise and track financial and training data.
- Liaise with vendors and trainers for pre-workshop preparation and during training.
- Facilitate virtual learning sessions on Zoom and Microsoft Teams.
- Work with upper management and marketing team to enhance website and update content.
- Pinpoint gaps in existing processes to set up and document new processes for productivity and cost improvements.
- Identify and connect with suitable business partners to set up meetings for exploring potential partnerships.
- Coordinate with local and overseas teams to upload and manage users on CSOD LMS.
- Key data in Salesforce for reporting and risk management by communicating with stakeholders and fact finding.
- Contact personnel from TPGateway for funding and accreditation inquiries.
- Scout for joint business relationship candidates and worked with HR to upload recruitment post.
- Volunteer as sports club committee member and organised team bonding activities.
- Complete CSOD LMS administrator trainings for core, troubleshooting and learn functions.
Experience
-1-2 years learning and development experience
-4 years part-time and volunteer teaching/tutoring experience
-1 year part-time research assistant experience
-1 year editorial/marketing experience
Education
Advanced Certificate in Learning and Performance (ACLP) 2.0
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