Xuan Choo

I am an enthusiastic and adaptable professional with a background in Optometry and am currently pursuing a Bachelor's in Human Resource Management at SUSS. I am passionate about cultivating meaningful relationships and fostering positive human connections with a diverse clientele. Having honed my interpersonal skills in the healthcare sector, I hope to become more committed to providing exceptional service and connections through HR roles. I am proactively seeking opportunities to apply my customer-focused background to HR and am excited to leverage my skills to contribute to the dynamic field of Human Resources.

Yi Eyecare - Singapore Jul 2022 - Present 

Part-Time Optometrist

• Performed eye examinations and advised customers on suitable products for their needs
• Worked independently while providing guidance to interns to ensure customer satisfaction in our services, enhancing sales growth 
• Managed and resolved customer complaints and performed troubleshooting effectively

KJ Optometrists (PlazaSG) - Singapore May 2018 - Jun 2022 

Optometrist

• Contributed to the realization of a new website for enhanced customer experience and accessibility (e.g. simplifying the appointment booking process)
• Managed the company's social media account by creating 2-3 Instagram posts a week to drive traffic and increase online presence 
• Streamlined administrative paperwork with the utilization of Microsoft Office tools
• Conducted comprehensive eye examinations using advanced equipment, effectively managing patient expectations while consistently delivering high-quality vision care
• Provided advice on optical devices (frame and lens selection, contact lens products) while communicating customers’ needs
• Oversaw the company's subscription membership for contact lens services
• Mentored junior and intern Optometrists in their daily tasks to facilitate their understanding of their duties in the company

KJ Optometrists (PlazaSG) - Singapore Apr 2017 - Jun 2017 

Optometrist Intern

• Completed assigned tasks effectively in a fast-paced environment
• Performed supervised eye examinations using specialized equipment and communicated recommendations for optical products to customers
• Executed various miscellaneous tasks efficiently, contributing to an organized and satisfactory patient experience

Singapore University of Social Sciences - Singapore

Bachelor Degree in Human Resource Management with Minor

Ngee Ann Polytechnic - Singapore 

Specialist Diploma in Community Optometry

Ngee Ann Polytechnic - Singapore 

Diploma in Optometry