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Xuan Choo

Xuan Choo

Student in SUSS
Singapore

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About Xuan Choo:

I am an enthusiastic and adaptable professional with a background in Optometry and am currently pursuing a Bachelor's in Human Resource Management at SUSS. I am passionate about cultivating meaningful relationships and fostering positive human connections with a diverse clientele. Having honed my interpersonal skills in the healthcare sector, I hope to become more committed to providing exceptional service and connections through HR roles. I am proactively seeking opportunities to apply my customer-focused background to HR and am excited to leverage my skills to contribute to the dynamic field of Human Resources.

Experience

Yi Eyecare - Singapore Jul 2022 - Present 

Part-Time Optometrist

  • Performed eye examinations and advised customers on suitable products for their needs
  • Worked independently while providing guidance to interns to ensure customer satisfaction in our services, enhancing sales growth 
  • Managed and resolved customer complaints and performed troubleshooting effectively

KJ Optometrists (PlazaSG) - Singapore May 2018 - Jun 2022 

Optometrist

  • Contributed to the realization of a new website for enhanced customer experience and accessibility (e.g. simplifying the appointment booking process)
  • Managed the company's social media account by creating 2-3 Instagram posts a week to drive traffic and increase online presence 
  • Streamlined administrative paperwork with the utilization of Microsoft Office tools
  • Conducted comprehensive eye examinations using advanced equipment, effectively managing patient expectations while consistently delivering high-quality vision care
  • Provided advice on optical devices (frame and lens selection, contact lens products) while communicating customers’ needs
  • Oversaw the company's subscription membership for contact lens services
  • Mentored junior and intern Optometrists in their daily tasks to facilitate their understanding of their duties in the company

KJ Optometrists (PlazaSG) - Singapore Apr 2017 - Jun 2017 

Optometrist Intern

  • Completed assigned tasks effectively in a fast-paced environment
  • Performed supervised eye examinations using specialized equipment and communicated recommendations for optical products to customers
  • Executed various miscellaneous tasks efficiently, contributing to an organized and satisfactory patient experience

Education

Singapore University of Social Sciences - Singapore

Bachelor Degree in Human Resource Management with Minor

Ngee Ann Polytechnic - Singapore 

Specialist Diploma in Community Optometry

Ngee Ann Polytechnic - Singapore 

Diploma in Optometry

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