
yanni lye
Education / Training
About yanni lye:
Accomplished education Centre manager with over 7 years of comprehensive experience in managing academic operations, staff leadership, and parent-student relations. Demonstrated success in boosting enrolment, streamlining workflows, and executing digital marketing campaigns to increase brand visibility.
Recognized for excellence with performance awards in 2022 and 2024, including leading a centre through a successful brand transition while retaining 90% of customers.
Experience
Team Lead (Customer Service)
ST Engineering - SingaporeMay 2025 to Present
- Lead and supervise a team of 3 customer service staff, ensuring smooth daily operations and consistent service delivery.
- Collaborated with the IT team from May to July 2025 to set up, test, and input data into a new customer service system, supporting a smooth transition and adoption.
- Generated and presented daily/weekly/monthly reports on customer inquiries, service performance, and team productivity to management.
- Acted as the point of contact for escalated issues, coordinating with internal departments and project stakeholders to ensure timely resolution.
- Trained and guided staff on using the new system and maintained compliance with service-level agreements and company policies.
- Supporting onboarding and continuous development of team members to achieve KPIs and improve customer experience.
Centre Manager
Eye Level Learning Centre - SingaporeApril 2022 to April 2025
- Oversee daily operations and collaborate with the director to establish center guidelines.
- Foster strong relationships with parents, students, and teachers to address concerns and enhance teaching methods.
- Handle inquiries, conduct parent visits, and manage record-keeping and documentation.
- Oversee branch cash flow, including fee collection, deposit transfers, staff payroll, and periodic financial reporting.
- Create classroom timetables and allocate teaching hours for efficient manpower utilization.
- Design promotional materials and develop digital content for social media marketing campaigns.
- Conduct inventory checks to track and account for teaching material losses.
- Earned outstanding achievement awards in 2022 and 2024 for full enrollment at a new center and leading Q2 net enrollment growth among Singapore branches respectively.
- Successfully transitioned from a franchise brand to an independent tuition centre, retaining and converting 90% of existing customers
Education
Bachelor degree in marketing
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