Zhi Thing Chin

Dedicated and result-driven professional seeking to leverage 1.4 years of experience in IT industry within a dynamic, collaborative work environment. Committed to deliver solutions to drive organizational success. 

AvePoint Singapore Pte. Ltd.

Business Analyst 

•  As a functional BA conduct a minimum of 3 workshops weekly to gather requirements and evaluate business flow for 6 IHLs, focusing on optimizing deliverables for the assessment module and lecturer portal module.
•  Develop Functional Specifications documentation within one month, offering support during User Acceptance Testing (UAT) and conducting training sessions for stakeholders from the 6 IHLs before project go-live in July 2023 and February 2024. 
•  Serve as the Point of Contact (POC) for ITE, actively engaging with both external and internal stakeholders to negotiate trade-offs regarding timeline, scope, resources, and other project aspects. 

CBRE Asia Pacific

System Analyst - Business Support

•  Involving AP/ AR/ GL/ SOX & Masterfile to deal with diversified vendor and debtor and project maintenance.
•  Review and authenticate compliance documents, legal agreements to ensure the integrity of company’s financial operation. 
•  Resolving finance dispute and queries via ServiceNow and Iscala. 

AirAsia                                                                                                          

UX Researcher (Intern)

•  Participated in the planning and execution of ongoing research projects and conducted 5 user interviews to perform prototype testing.
•  Provided data-informed insights by accessing Hotjar and Google Analytics to analyse and increase flight purchase conversion rate by 20%.
•  As a chairperson for customer referral program targeting to increase the headcount of new recruitment by 30% of the existing community. Tasks including budget control, task assigning, timeline control, meeting and presentation to head of departments.
•  Documented and modelled the business requirement into user story mapping by using JIRA and Confluence.

Sunway University – Lancaster University                                         

Bachelor’s in Business Analytics (CGPA 3.48)

Relevant Modules: Data Mining, Quantitative Methods, Big Data & Visualisation, Web Design & Development, Strategic Management, Web & Social Media Analytics, Business Information System Development, Enterprise Resources Planning

Diploma in Business Administration (CGPA 3.74)