Zoe Sim

Experienced retail banker skilled in exceptional sales and service. Deep understanding of the finance industry, identifies and meets customer needs, committed to building lasting relationships.

FINANCIAL SERVICES CONSULTANT | MANULIFE FINANCIAL ADVISORS PRIVATE LIMITED
August 2022 – Present
• Analyze clients' financial needs and objectives to develop tailored financial strategies and solutions.
• Provide expert advice on financial products and services such as investments, insurance, mortgages, and retirement planning.
• Conduct regular client reviews to ensure financial strategies remain aligned with clients' goals and changing circumstances.
• Develop and maintain strong relationships with existing clients to encourage repeat business and referrals.
• Collaborate with internal team members to identify cross-selling opportunities and enhance the overall client experience.
• Stay informed of industry trends, regulatory changes, and new financial products and services.
• Participate in ongoing professional development to maintain industry certifications and expand expertise.
• Ensure compliance with all company policies and regulatory guidelines.
• Maintain accurate client records and documentation in accordance with company
procedures.
• Met and exceed assigned sales targets and performance metrics.

PERSONAL WEALTH MANAGER | HSBC BANK SINGAPORE LIMITED
May 2021 - June 2022

• Manning and managing of branch walk-ins in terms of general and wealth enquiries.
• Adopting needs-based approach to provide recommendations and solutions to meet clients
• Promoting and uphold positive image of the organization

• Assess clients' financial goals, risk tolerance, and investment preferences to create tailored wealth management strategies.

• Manage and monitor clients' investment portfolios, ensuring optimal asset allocation and risk management.
• Provide expert advice on investment opportunities, including stocks, bonds, mutual funds, real estate, and alternative investments.
• Regularly review and adjust clients' investment portfolios in response to market conditions and clients' changing needs.
• Develop and maintain strong relationships with clients to ensure satisfaction, retention, and referral business.
• Collaborate with internal team members to identify cross-selling opportunities and enhance the overall client experience.
• Stay informed of market trends, industry news, and investment opportunities to better serve clients.
• Participate in ongoing professional development to maintain industry certifications and expand expertise.
• Ensure compliance with all company policies, regulatory guidelines, and ethical standards. 

• Meet or exceed assigned sales targets and performance metrics.

ASSISTANT MANAGER – SALES AND SERVICES | HSBC BANK SINGAPORE LIMITED
March 2019 – May 2021
• Equipped with vital sales processes knowledge in providing daily assistance to Premier Relationship Managers in handling wealth management products and maintaining sales reports for upper managements.
• Ensures procedures are strictly adhered to compliant standards to prevent operation errors.
• Collaboration with internal colleagues to resolve enquiries promptly and efficiently, ensuring satisfactory client experience.
• Assist in managing the daily operations of the sales and services team to ensure targets are met.
• Provide support to sales representatives by handling escalated customer inquiries, resolving issues, and providing product information.
• Collaborate with the Sales and Services Manager to develop and implement sales strategies and initiatives to increase revenue.
• Monitor sales performance and provide regular reports to management on team achievements and areas for improvement.
• Participate in the hiring, training, and development of sales team members to ensure they have the necessary skills and knowledge to succeed.
• Maintain strong relationships with key clients and partners to encourage repeat business and referrals.
• Stay informed of industry trends, competitor activities, and new products and services to identify potential opportunities.
• Ensure compliance with company policies, procedures, and regulatory guidelines.
• Assist in the planning and execution of sales events, promotions, and other marketing initiatives.
• Provide backup support to the Sales and Services Manager as needed.

FIRST IMPRESSION OFFICER(FIO) | HSBC BANK SINGAPORE LIMITED
November 2018 – March 2019
• Greet clients, visitors, and staff members warmly upon arrival and direct them to the appropriate destination.
• Coordinate meeting room bookings and assist with setting up rooms for meetings, conferences, and events.
• Assist with administrative tasks such as data entry, filing, and document preparation.
• Maintain accurate records of visitors and staff, including signing in and out, and issuing visitor badges as required.
• Provide general information about the bank, its products, and services to clients and visitors.
• Collaborate with other team members to ensure a seamless and efficient flow of operations.
• Stay informed of company policies, procedures, and updates to provide accurate information and assistance.

POLYTECHNIC TRAINEE BANK OFFICER | OVERSEA-CHINESE BANKING CORPORATION LIMITED
June 2015 – September 2018
 

PERSONAL FINANCIAL CONSULTANT (PFC) (JULY 2017 – SEPTEMBER 2018)

• <same as PERSONAL WEALTH MANAGER - HSBC BANK>

BANK TELLER (JUNE 2015 – JULY 2017)

• Ensure that operational procedures are maintained and complied with
• Process customer transactions, including deposits, withdrawals, loan payments, and account transfers.
• Balance cash drawer daily and perform routine cash counts to ensure accuracy.
• Provide exceptional customer service by answering inquiries, resolving issues, and assisting with account-related requests.
• Promote and educate customers on bank products and services to meet their financial needs.
• Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements.
• Identify and report suspicious activities or transactions to management or the appropriate authorities.
• Collaborate with other team members to ensure a seamless and efficient banking experience for customers.
• Assist in the completion of branch audits and other operational tasks as needed.
• Maintain customer confidentiality and adhere to privacy regulations.
• Participate in ongoing training and professional development activities
• Promote teamwork and support as part of cohesive work environment

DIPLOMA IN BUSINESS
Temasek Polytechnic, Singapore
March 2012 - April 2015