- Familiar with the objectives of Active Ageing Centre (AAC)
- Compliant to operation rules and guidelines for AAC, ensure safety of elderly and staff
- Promote racial/religious harmony among elderly members
- Assist in care of the elderly, observe and monitor their health and well-being
- Work closely with supervisor to:
- oversee compliance in operations, directives, KPI and all work processes within assigned centres/programmes/projects
- adhere and ensure compliance across the centres according to healthcare directives set by the Management & MOH
- manage crisis and reporting when necessary
- Support/manage programmes such as intergenerational, outdoor sessions, interest-based activities and wellness engagement.
- Support recruitment efforts, attending to related administration and logistics, liaising with volunteers and partners.
- Provide support to befriendees and befrienders as needed, including monitoring efforts and administration.
- Executive role would involve in management of intake and referrals. Screen, deploy and review assigned befrienders-to-befriendees. Arrange quarterly befriendee training/meetings.
- Administer CPPF, Informed Consent & CST to potential members
- Collate and ensure clients' data and CST reports are entered into AIC Acutenet and NUS system in a timely manner for submissions and processing
- Participate in outreach to seniors
- Support IC in coordination and communications such as assigning roles to volunteers, arranging quarterly gatherings for various volunteer groups.
- Executive role would be focused on recruitment of volunteers and working with community partners to support AAC services. Working closely with Volunteer & Community Engagement team in volunteer role design, recruitment, training, deployment, engagement and appreciation.
- Attend to walk-in, phone and text enquiries and correspondence
- Route/manage referrals. Record details for escalation and consult supervisor where needed
- Be familiar with existing social services/programmes and provide service linkage on behalf of clients. Provide information on relevant schemes, grants and support available for clients and caregivers.
- Tracking of AAC KPIs such as administration of CST, programmes participation
- Ensure confidentiality of clients data and all required data duly recorded in the respective data management systems, and documents are filed and organized
- Provide administrative support such as put up claims on financial system in a timely manner. Track expenses and income of selected funded programmes
- Ensure smooth and optimal running of the centre. This involves maintenance of fixed assets and its listing. Upkeep of office and IT systems, devices and equipment. Oversee contractual arrangements such as air-con servicing, pest control. Purchase and replenishment of supplies
- Environmental Sanitation Regime work as a team to ensure compliance to cleaning requirements by NEA
- Alert Alarm System (AAS) Management (if applicable). Undertake checks, respond and report according to SOP and enlist support technician where necessary
- Undertake any other responsibilities and duties assigned by supervisor which may include support in administrative processes, partnership engagements with community partners.
- ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology
- 1-3 years of relevant working experience, preferably in a SAC/AAC or have volunteered with seniors in a community setting
- Excellent interpersonal and communication skills
- Required to handle queries/concerns from elderly clients who are mostly mandarin/dialect-speaking. Proficiency in mandarin and/or dialects is essential
- Proficient in IT
- Resourceful, proactive, responsible and client-centric
- Ability to multi-task and meet deadlines in a fast-paced environment
- Team player with strong planning and organising skills
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Associate/Executive (Programme), Active Ageing Centre - Singapur, Singapore - Care Corner Seniors Services Ltd
Description
Job Description
General Operations
Programme Planning and Management
Befriending & Buddying (B&B) Programme
Outreach & Community Screening Tool (CST)
Volunteer Management & Community Partnership
Information & Referral
Data Management & Administrative Support
Centre Operations & Facilities Management
Ad-hoc/Others
Qualifications
ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology.
Requirements:
Location: Toa Payoh
