Associate/Executive (Programme), Active Ageing Centre - Singapore - HYPERSCAL SOLUTIONS PTE. LTD.

HYPERSCAL SOLUTIONS PTE. LTD. Singapore

2 weeks ago

Description

Roles & Responsibilities

General Operations

Familiar with the objectives of Active Ageing Centre (AAC)
Compliant to operation rules and guidelines for AAC, ensure safety of elderly and staff
Promote racial/religious harmony among elderly members
Assist in care of the elderly, observe and monitor their health and well-being
Work closely with supervisor to:
- oversee compliance in operations, directives, KPI and all work processes within assigned centres/programmes/projects
- adhere and ensure compliance across the centres according to healthcare directives set by the Management & MOH
- manage crisis and reporting when necessary

Programme Planning and Management

Support/manage programmes such as intergenerational, outdoor sessions, interest-based activities and wellness engagement.
Support recruitment efforts, attending to related administration and logistics, liaising with volunteers and partners.

Befriending & Buddying (B&B) Programme

Provide support to befriendees and befrienders as needed, including monitoring efforts and administration.
Executive role would involve in management of intake and referrals. Screen, deploy and review assigned befrienders-to-befriendees. Arrange quarterly befriendee training/meetings.

Outreach & Community Screening Tool (CST)

Administer CPPF, Informed Consent & CST to potential members
Collate and ensure clients' data and CST reports are entered into AIC Acutenet and NUS system in a timely manner for submissions and processing
Participate in outreach to seniors

Volunteer Management & Community Partnership

Support IC in coordination and communications such as assigning roles to volunteers, arranging quarterly gatherings for various volunteer groups.
Executive role would be focused on recruitment of volunteers and working with community partners to support AAC services. Working closely with Volunteer & Community Engagement team in volunteer role design, recruitment, training, deployment, engagement and appreciation.

Information & Referral

Attend to walk-in, phone and text enquiries and correspondence
Route/manage referrals. Record details for escalation and consult supervisor where needed
Be familiar with existing social services/programmes and provide service linkage on behalf of clients. Provide information on relevant schemes, grants and support available for clients and caregivers.

Data Management & Administrative Support

Tracking of AAC KPIs such as administration of CST, programmes participation
Ensure confidentiality of clients data and all required data duly recorded in the respective data management systems, and documents are filed and organized
Provide administrative support such as put up claims on financial system in a timely manner. Track expenses and income of selected funded programmes

Centre Operations & Facilities Management

Ensure smooth and optimal running of the centre. This involves maintenance of fixed assets and its listing. Upkeep of office and IT systems, devices and equipment. Oversee contractual arrangements such as air-con servicing, pest control. Purchase and replenishment of supplies
Environmental Sanitation Regime work as a team to ensure compliance to cleaning requirements by NEA
Alert Alarm System (AAS) Management (if applicable). Undertake checks, respond and report according to SOP and enlist support technician where necessary

Ad-hoc/Others

Undertake any other responsibilities and duties assigned by supervisor which may include support in administrative processes, partnership engagements with community partners.

Qualification

ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology.

Requirements:

ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology
1-3 years of relevant working experience, preferably in a SAC/AAC or have volunteered with seniors in a community setting
Excellent interpersonal and communication skills
Required to handle queries/concerns from elderly clients who are mostly mandarin/dialect-speaking. Proficiency in mandarin and/or dialects is essential
Proficient in IT
Resourceful, proactive, responsible and client-centric
Ability to multi-task and meet deadlines in a fast-paced environment
Team player with strong planning and organising skills

Location:

Toa Payoh or Champions Way

Other Information

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

Tell employers what skills you have

Ability to Multitask
Referrals
Arranging
Healthcare
Data Management
Gerontology
Administration
Sanitation
Grants
Administrative Support
Wellbeing
Volunteer Management
Screening
IC
Facilities Management

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