- ITSM Operations, Production Stability & ServiceNow Tools Support
- Major Incident Management: Able to drive business impacting incidents, with Command & Control to resolve the incidents and in turn minimize or avoid business impact
- Integrates and supports world-class 24x7x365 systems availability and performance through effective Incident, Change and Service Level Management processes, clear executive communications, and service recovery activities.
- Helms and leverages the ServiceNow / ITSM tool(s) / Slack and processes for
- Incident Management, Problem Management, Change Management, Knowledge Management, and Service Request Management.
- Applies ITIL framework into the IT Organisation for effective management and control. Sees through the implementation of the framework across the IT teams.
- Adopts and adapts the ITIL framework within day-to-day situations and responsibilities. Sets and enforces standards for IT practices and operation.
- Designs projects aimed at improving IT processes, systems and operations.
- In-Depth knowledge on CMDB and practical experience dealing with complex CMDB structure.
- SRE adoption & Continual Service Improvement
- Champion SRE methodologies within our ITSM framework, ensuring seamless integration and support for continuous integration/continuous deployment (CI/CD) pipelines.
- Drive the adoption of best practices in SRE to enhance service reliability, scalability, and security within our IT service management processes.
- Collaborate with cross-functional teams to implement automation, monitoring, and incident response mechanisms aligned with SRE principles.
- Enables continual service improvement through the effective use of metrics and key performance indicators.
- Supports reviews of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service impacting events.
- Establish Knowledge Management as a core practice within IS, including a repository of knowledge, the practice of managing knowledge through iterative changes, and the sharing of knowledge to different levels of the organisation.
- Supports the implementation of service management and reporting tools, including the analysis and administration of Service Level management tools to understand key performance indicators for service delivery.
- Knowledge or exposure to SRE best practices and/or implementation
- Tertiary Education in computer science, engineering, or equivalent experience.
- At least 8+ years of experience in IT Service Management, Technology Operations and Application Development
- Working experience or understanding of the ITIL V4 service management disciplines within the context of service development and service operations.
- Good analytical and problem-solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data.
- Experience in implementing cross-functional process improvements and delivering results.
- Good technology experience in using and administering ITSM Tools like ServiceNow, Collaborative tools like Slack and Incident response tool PagerDuty etc.
- Excellent verbal, written, presentation communication skills.
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Lead, IT Services Management - Singapore - StarHub
Description
Job Description-
Manager (IT Service Management)
Only for registered members Singapore, Singapore, Singapore
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Manager, Services Management
NTT DATA, Inc.- Singapore
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Service Management Manager
Only for registered members Singapore
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Manager, IT Service Management
Full time NCS Hong Kong and Singapore- Singapore
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Service Manager
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IT Service Manager
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IT Service Management
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Beyondsoft Singapore- Singapore
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IT Service Manager
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Service Management
IBM- Singapur
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Service Management
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IT Service Manager
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Service Manager
Full time ADECCO PERSONNEL PTE LTD- Singapore
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Service Manager
Only for registered members Singapore
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Service Manager
Only for registered members Singapore, Singapore, Singapore, Singapore
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Service Manager
Only for registered members Singapore
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Service Manager
Full time Only for registered members Singapore