Jobs

    Desktop Support Team Lead - Singapore - RAPSYS TECHNOLOGIES PTE. LTD.

    RAPSYS TECHNOLOGIES PTE. LTD.
    RAPSYS TECHNOLOGIES PTE. LTD. Singapore

    2 days ago

    Default job background
    Description
    Roles & Responsibilities

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

    路 Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

    路 Provide user data and application recovery

    路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

    路 Use tools and methodologies to load, copy and customize operating system configurations for deployment

    路 Responsible for tracking hardware and software inventory

    路 Familiarize end users on basic software, hardware and peripheral device operation

    路 Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

    路 Works with vendor support contacts to resolve technical issues within the desktop environment

    路 Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

    路 Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

    路 Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

    路 Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

    路 Customize desktop hardware to meet user specifications and site standards

    路 Provide VIP support

    路 Resolve and update incidents with in SLA and also update stakeholders for P1 cases

    路 Update KB with solution provided

    Tell employers what skills you have

    Mac
    UAT
    Microsoft Office
    Windows 10
    Hardware
    Windows 81
    Outsourcing
    Laptops
    Inventory
    VIP
    Windows 7
    Computer Hardware
    VDA
    IT Operations
    Tuning
    Application Support


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