- 79 years experience in a business analysis and report management role with 34 years in a lead role managing a few direct reports; BA Lead role in Customer Service industry is a must; Experience in eCommerce is a plus; Familiar with deep analysis around increasing productivity and efficiency (customer service) while reducing cost is critical; Have strong experience in deep analysis, push results and work effectively across teams; Strong problem solving, strategic thinking, and presentation and communication skills in front of leadership and clients; Strong understanding of the processes, working knowledge of customer service operations; Have the ability to work independently and under pressure, and the ability to influence others without having direct authority; Experience in business, financial or statistical analysis; Eager to learn, initiative taker and problemsolver; Excellent written, verbal and interpersonal communication skills; Experience in Ecommerce or marketplace platforms is a plus.
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Lead Analysis Engineer
3 weeks ago
InterMoor Group SingaporeInterMoor, part of Acteon group, is a leading supplier of mooring technology providing innovative solutions for rig moves, mooring services and marine projects including engineering and design, fabrication, subsea installation and survey and positioning. InterMoor's services are ...
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Lead Analysis Engineer
3 weeks ago
InterMoor Group SingaporeInterMoor, part of Acteon group, is a leading supplier of mooring technology providing innovative solutions for rig moves, mooring services and marine projects including engineering and design, fabrication, subsea installation and survey and positioning. InterMoor's services are ...
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Business Analysis Lead
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NITYO INFOTECH SERVICES PTE. LTD. Singapore**Responsibilities** · - Evaluate processes and make recommendations with regard to their potential and suitability for RPA and work effort estimation · - Create and maintain throughout the project lifecycle, the Process and Solution Design Document (PSDD) including detailed RPA ...
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Lead, Data Analysis
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Standard Chartered Singapore**Job***: Analytics · **Primary Location***: Asia-Singapore-Singapore · **Schedule***: Full-time · **Employee Status***: Permanent · **Posting Date***: 14/Apr/2023, 7:00:58 AM · **Unposting Date***: 28/Apr/2023, 5:59:00 PM · **JOB SUMMARY** · - Accountable for design and implemen ...
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Malware Analysis Lead
1 week ago
INTEGRATED HEALTH INFORMATION SYSTEMS PTE. LTD. Singapore**Position Summary / Project Description** · We are seeking a malware analysis expert to lead the malware analysis team in IHiS' Cyber Defence Group. You will play an important role in the cyber defence of the public healthcare sector against all cyber threats. Your primary respo ...
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Lead Data Analysis
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TENTEN Partners Pte. Ltd. Singapore**An exciting opportunity to join one of the world's largest financial services organizations to lead the delivery of the bank's data platform for business banking and wealth management.** · **Key Skills Required**:Big data engineering, datamart design, SAS, SQL, Python, Spark, P ...
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Lead Analysis Engineer
5 days ago
InterMoor Group SingaporeInterMoor, part of Acteon group, is a leading supplier of mooring technology providing innovative solutions for rig moves, mooring services and marine projects including engineering and design, fabrication, subsea installation and survey and positioning. InterMoor's services are ...
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Lead, Business Analysis
3 days ago
PERSOLKELLY Singapore Pte Ltd SingaporeCommunicate with Management team and stakeholders to understand and document the business objectives · - Assist in formulating analysis plans · - Use market analysis to identify opportunities and trends · **Responsibilities** · - Communicate with Management team and stakeholders ...
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Root Cause Analysis Lead
4 days ago
Parexel SingaporeGlobal Organization Support · - Assist to implement, maintain, and continuously improve services required to support the company globally with regards to Quality. · - Support Operations staff in the use of automated quality systems; summarize automated quality system reports and ...
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Business Analysis Quality Assurance Lead
2 weeks ago
PERSOLKELLY Singapore SingaporeJob scope · - **Business Analysis**: · - Analyses business requirements and proposes effective solutions to business stakeholders with an ability to communicate the information to both technical and non-technical professionals. · - Formulates overall business strategies. · - Invo ...
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Business Analysis Quality Assurance Lead
2 days ago
DEEP IDENTITY PTE. LTD. Singapore**Deep Identity is a Temasek Management Services company, and a member of the Temasek ecosystem. · Founded in 2009, Deep Identity is a boutique system integrator, with expertise in tailored identity governance & administration (IGA) and identity access management (IAM) solutions, ...
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ByteDance SingaporeAbout ByteDance · Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has m ...
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Attack Analysis, Shift Lead, Vice President
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JPMorgan Chase Bank, N.A. SingaporeWorking in cybersecurity takes passion for technology, speed, a desire to learn, and vigilance in order to keep every asset safe. You'll be on the front lines of innovation, working with a highly motivated team focused on analyzing, designing, developing and delivering solutions ...
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Director, Research and Analysis Team Lead, Crude
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S&P Global Singapore**About the Role**: · **Grade Level (for internal use)**: 13 · **The Role**: Director, Research and Analysis Team Lead, Crude and Refined Products Flows · **The Team**: This role is part of the Shipping Analytics division within Fuels, Chemicals and Resource Solutions in S&P Glob ...
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Citi SingaporeThe Financial Planning and Analysis Lead Analyst is part of the Asia Regional Franchise FP&A team covering ICG Expense analytics with particular focus on the Markets & Security Services business lines. · As a part of ICG direct expenses team, the person will play a central role i ...
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WS ENGINEERING & FABRICATION PTE. LTD. SingaporeInterface, advise & coordinate with clients and project Piping team in engineering construction / · - fabrication matters, especially for design drawings & calculations. · - Supervision of piping engineering activities for on-shore / off-shore project at concept, feasibility, · - ...
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Lead Stress Analysis Engineer
2 weeks ago
NEWBRIDGE ALLIANCE PTE. LTD. Singapur, SingaporeRoles & Responsibilities · Summary of role : · • Work as part of a multiskilled team performing aircraft modifications and repairs · • Assess aircraft structural adequacy through various analyses · Summary of role : · Work as part of a multiskilled team performing aircraft modi ...
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Lead Stress Analysis Engineer
1 week ago
Newbridge Alliance Pte. Ltd. Singapore Full timeSummary of role : · . Work as part of a multiskilled team performing aircraft modifications and repairs · . Assess aircraft structural adequacy through various analyses · Summary of role : · Work as part of a multiskilled team performing aircraft modifications and repairs · Ass ...
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Risk Control Data Analysis Lead
3 weeks ago
TikTok Singapur, SingaporeTeam Introduction · Our Finance Shared Service Center team provides global financial sharing services for the group, aiming to strengthen group management and control, optimizing business processes, reduce financial costs and improve management efficiency. Responsibilities:1. Bui ...
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MOJIA BIOTECH PTE. LTD. SingaporeRoles & ResponsibilitiesMojiaBio is seeking a highly motivated scientists for the Biosystem Analysis team at our R&D headquarters located in Shanghai. The ideal candidates will play key roles in the development of state-of-the-art approaches to develop and improve our chemical ma ...
Shop - Regional Business Analysis Lead (APAC) - Singapur, Singapore - TikTok
Description
About the teamE-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators.
We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators.We are looking for a Regional Business Analyis Lead (APAC) who will be responsible for leading a team to deliver analytics projects to reach the department's strategic business goals.
Responsibilities- Lead a team of Business Analysts with a focus on Service & Moderation in an E-commerce environment;- Scope, define and manage the execution and delivery of analytics projects and reach the department's strategic business goals;- Gather, analyze, and report information related to the current support processes;- Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals; - Create customized data analysis tools, applications, and data manipulation utilities for the team.
Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets;- Provide summary reports on various processes, including but not limited to Knowledge, Training, Quality, Automation, VOC;- Provide ample opportunity to analyze various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization;- Assist in development of key business suggestions and memos including internal and external business reviews;- Support regular reports and presentations with key findings, observations, data insights and recommendations.
