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IT Helpdesk Engineer
1 week ago
Sea Limited SingaporeEngineering and Technology - Corporate IT, Singapore · - Experienced (Individual Contributor) · - Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising ...
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IT Helpdesk Engineer
1 week ago
SILICON BOX PTE. LTD. Singapore**Position Summary** · **IT Helpdesk Engineer **is responsible to provide helpdesk support to resolve employee IT issues. · **Key Responsibilities** · - Handle all inhouse and contracted assets, maintain IT documentation, inventory and liaise with vendors. · - Engaged in internal ...
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IT Helpdesk Engineer
1 week ago
Roc Tech PTE. LTD Singapore**Overview** · Roc Tech is an emerging hedge fund, fueled by prominence technology innovation, accelerating in expanding her operation across the global markets. · Our Helpdesk Engineers are responsible for Windows AD architecture optimization, group policy configuration, managem ...
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Helpdesk Engineer
1 week ago
Singtel Singapore**Helpdesk Engineer**: · **Date**:15-Feb-2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovat ...
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IT Helpdesk Engineer
3 days ago
SCREENING EAGLE SINGAPORE PTE. LTD. SingaporeIn our dynamic, growing working environment, the Helpdesk Engineer is a key contact person supporting our Singapore regional and worldwide offices. A very hands-on, experienced engineer with a great attitude and solid, proven experiences in various internal IT fields, he will be ...
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Helpdesk Engineer
3 days ago
SINGAPORE TELECOMMUNICATIONS LIMITED Singapore**Make an Impact by**: · In this role, you will be a member of a support unit within the Digitalisation and IT group that makes up of customer fronting and supporting officers (users). The users, especially sales officers who serve customers in Singtel Exclusive Retailers shops, ...
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Helpdesk Engineer
1 week ago
SINGAPORE TELECOMMUNICATIONS LIMITED SingaporeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discrimi ...
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IT Helpdesk Engineer
1 week ago
HAKO TECHNOLOGY PTE. LTD. Singapore**Coinhako **is a leading digital assets platform headquartered in Singapore. · Founded in 2014, Coinhako has established a reputation as being one of the most secure and trusted digital asset wallet service providers and trading platforms in the APAC market. Our team is deeply p ...
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IT Helpdesk Engineer
1 week ago
SMART FORTE CONSULTING LLP SingaporeFirst point of contact regards to IT issues face by bank users · - Provide solutions to simple issues reported by bank users over remote assist by phone or network remote control. Escalate complicated issues to the next level. · - Provide remote technical assistance and support r ...
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IT Helpdesk Engineer
1 day ago
SMART FORTE CONSULTING LLP SingaporeProvide solutions to simple issues reported by bank users over remote assist by phone or network remote control. · - Providing remote technical assistance and support related to computer systems, hardware, or software. · - Responds to queries, runs diagnostic programs, isolates p ...
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IT Helpdesk Engineer
2 days ago
Experis Singapore**Job description**: · - Providing 1st · - and 2nd-level IT support to BAU · - Responding to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents · - Performing IT troubleshooting and server management · - Preparing of equipm ...
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IT Helpdesk Engineer
2 days ago
SMART FORTE CONSULTING LLP SingaporeFirst point of contact regards to any IT issues face by bank users · - Provide solutions to simple issues reported by bank users over remote assist by phone or network remote control. Escalate complicated issues to the next level. · - Provide remote technical assistance and suppo ...
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IT Helpdesk Engineer
1 week ago
ITCAN Pte Ltd SingaporeTo support users remotely from different locations through the use of an appliance. · - Provide First Call Resolution (FCR) technical support · - Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instruct ...
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IT Helpdesk Engineer
6 days ago
AVATAR TECHNO SERVICES PTE. LTD. SingaporeDiploma or degree holder in Information Technology, Computer Science or relevant fields · - At least 1 years of experience in a service desk/helpdesk/technical support role · - Prior experience in supporting regional end-users will be highly regarded · - Ability to work on stagge ...
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IT Helpdesk Engineer
5 days ago
TEMPSERV PTE. LTD. Singapore**Responsibilities** · - Provide single point of contact for incident, service request and escalation. · - Monitor, manage and maintain data centre operation and facilities. · - Manage equipment movement · - Daily monitoring of status · - Ensure proper running of the existing dat ...
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Engineer, IT Helpdesk
2 days ago
KPMG - Singapore SingaporeWe invite highly motivated, dynamic professionals to join our growing Information Technology Services team as an Engineer. · **Responsibilities** · - Perform remote troubleshooting through diagnostic techniques and pertinent questions · - Determine the best solution based on the ...
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Helpdesk Engineer
1 week ago
Jobster Pte Ltd (EA License No: 06C5060) Singapore**Job Summary**: · **Requirements**: · High school diploma or equivalent; relevant certifications or associate/bachelor's degree in IT-related field is a plus. · Proven experience in a customer service or technical support role, preferably in a helpdesk or service desk environmen ...
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IT Helpdesk Engineer
1 week ago
DXC Technology SingaporeRESPONSIBILITIES · 2) Monitor & Administer the performance of Servers, switches, network etc by interacting with global teams / local service providers as needed. · 3) Liaison with Global teams in managing and maintaining local infrastructure with mínimal / no downtime. · QUALIFI ...
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IT Desk(/helpdesk) Engineer
9 hours ago
ERP21 PTE LTD Singapore**About the Role**: · The IT Desk (or Helpdesk) Engineer is responsible for providing first level technical support to the Client's customers. · He/She will work closely with Desktop Engineers (Level 2) and Service Desk Team Leads to achieve this purpose. · **Must be willing to p ...
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Technical Helpdesk Engineer
6 days ago
ZENTACT SYSTEMS PTE. LTD. Singapore**Position: Technical Helpdesk Engineer** · **Duration: Permanent** · **Location: Singapore · **Responsibilities**: · - Perform basic troubleshooting based on SOP and guides · - Escalate tickets to next level and ensure resolution within Service Level Agreement · - Ensure that al ...
SGunited Jobs IT Helpdesk Engineer - Singapore - ITCAN PTE. LIMITED
Description
Roles & ResponsibilitiesJob Description & Requirements
1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Tell employers what skills you haveMac
Troubleshooting
Microsoft Office
Technical Assistance
Hardware
Ticketing
Administration
Information Technology
Service Level
Service Desk
Networking
Windows
Mobile Devices
Team Lead
Customer Service
Technical Support