Wolters Kulwer Onesumx - Singapore - D L RESOURCES PTE LTD

D L RESOURCES PTE LTD

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Job Objectives

The Finance Systems Application Support team is within the Service Recovery function, supporting the Client's suite of Finance Application Systems.

supportability & service levels over time.

resolution of production issues|

Key Responsibilities

Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business

users and technical staff; event alerts automatically detected and reported by event monitoring tool.

Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that

cannot be prevented

appropriate to necessary teams and management

Collaborate with the development team in identifying issue resolutions and transitioning of releases into production environment.
Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change
Participate in DR/BCM activities or infrastructure related upgrade
Perform batch monitoring and scheduling of ad hoc batch jobs
Document support issues and solutions into knowledge base

Requirements:

Degree in computer science/engineering or related disciplines
Excellent communication, interpersonal, analytical, and problemsolving skills
Proactive and able to work independently and with a team.
Good working knowledge with job scheduling using Control M
Working experience in Oracle SQL/PLSQL, Unix, Windows MS SQL, Informatica platforms is a MUST.

REFX), OneSumX, Moodys Risk Authority will be added advantage.