Jobs

    Customer Service Specialist - Singapore - QUALCOMM CDMA TECHNOLOGIES ASIA-PACIFIC PTE LTD

    QUALCOMM CDMA TECHNOLOGIES ASIA-PACIFIC PTE LTD
    QUALCOMM CDMA TECHNOLOGIES ASIA-PACIFIC PTE LTD Singapore

    1 week ago

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    Description
    Roles & Responsibilities

    Job Description

    Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

    This Customer Service Specialist (CSS) provides support to the following business segments: Cellular Products Group (CPG), Computing and Consumer Products (CCP), and Connectivity & Wireless Modules (CWM) and any others created under the division. This CSS is responsible for the following account activities: order management, including scheduling and other activities as they relate to assigned regional customers. This person supports all activities as they relate to Product Change Notifications (PCNs), New Product Introductions (NPI), and tracking of these activities within the given tools or business applications.

    Key Duties & Responsibilities:

    Provide customer service for post-sales order management and customer forecast entry, as/if needed
    Regular interface with the Regional Demand Planner, addressing Supply/Demand related issues, to meet customer requirements and/or to manage customer expectations
    Active liaison between Sales, Finance, Demand Planning and Sales Operations managing customer requests for cancellations, push-outs and/or pull-ins
    Regular interface with Product Support Teams to drive customer acceptance strategies on new devices, as well as End-of-Life (EOL) and/or Build-to-Order (BTO)
    Monitors and supports sales efforts within the region, as needed or requested by the Account Management Team
    Participates in sales meetings and regional worldwide customer service team meetings
    Monitors and reports on progress against department and personal goals
    Performs other related duties as needed

    Tell employers what skills you have

    Account Management
    Microsoft Office
    Microsoft Excel
    CSS
    Invention
    Consumer Products
    Wireless
    Planner
    SAP
    Sales Operations
    Demand Planning
    Ushering
    Customer Service
    Disposition
    Scheduling
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