Operations Manager - Singapore - JOHN ETHANS INTERNATIONAL PTE. LTD.

JOHN ETHANS INTERNATIONAL PTE. LTD.
JOHN ETHANS INTERNATIONAL PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
Our client is a progressive Internet of Things (IoT) SaaS software company. We are sourcing on behalf of our client for an Operations Manager, based in Singapore.


Responsibilities:


  • Coordinate the deployment of services by taking ownership of the planning and logistics activities
  • Align, track, plan and organise all activities and allocation of resources to meet deliverables from postsales and project objectives, within allocated budget
  • Oversee the installation of devices, provide after sales support, stock management and rectification management.
  • Establish, and continue to improve the device ordering procedure, device inventory management, device calibration and configuration, and replacement and RMA procedures
  • Responsible for looking after L1 and L2 support and processes
  • Working with external vendors for L3 support and processes
  • Consolidate and analyze data usage reports, provide management with updates or insights on the usage trends
  • Responsible for providing strong leadership for all matters relating to operations support ITIL/ISO processes/guidelines etc to achieve service excellence
  • Ensure compliance to both internal and external SLA

Requirements:


  • Technical certification/Diploma/Degree in relevant field
  • Previous operations management experience
  • Knowledge of IT Systems, IoT Devices Management advantageous
  • Able to conduct data analysis, inventory control, and budget planning
  • Leadership qualities
  • Excellent problemsolving and communication skills
How to Apply?

John Ethans International Pte Ltd
EA License 19C9951
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