- Familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
- Maintains updated and relevant information to handle guests' inquiries
- Ensures that the facilities of the Guest Service Centre are always in excellent working order, tidy and clean and that unauthorized persons do not enter the area.
- Ensures prompt answering of all calls
- Handles all guests' requests or inquiries promptly and in a professional and helpful manner.
- Ensures all guest service requests are accurately and correctly recorded in accordance with the hotel's policies and procedures and co-ordinates with departments to ensure the timely execution of the requests.
- Ensures that all requests for wake-up calls are fulfilled at the time requested.
- Ensures that the emergency PA system, public area music system and paging systems are in perfect working order at all times.
- Is totally familiar with the telephone/PABX back up procedures in the event that any equipment malfunctions in the Guest Service Centre.
- Minimum 1-2 years working experience in a supervisory or management Front Office position in a 200+ room, four/five star international hotel or in a supervisory/management position in a Call Centre or large, high traffic switchboard.
- Front Office PMS experience
- A fun and supportive work environment
- Career progression with international work opportunities
- Daily meals
- Competitive remuneration, rewards & recognition
- Transportation benefits
- Flexible benefits
-
Telephone Operator
3 days ago
PARADOX CLARKE QUAY PTE. LTD. Singapore**Job Highlights**: · - Centrally located at Clarke Quay MRT · - Comprehensive Employee benefits · - Energetic & Innovative Work Culture · **Job Description**: · **Summary of Responsibilities**: · The main responsibilities and tasks of this position are as listed below, but not l ...
-
Telephone Operator
6 days ago
PARADOX CLARKE QUAY PTE. LTD. SingaporeThe main responsibilities and tasks of this position are listed as, but not limited to the following: · - Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. · - ...
-
Telephone Operator
1 day ago
THOMSON MEDICAL PTE. LTD. Singapore**Responsibility · Responsible to handle all inbound and outbound calls. · **Job Requirement** · - To deliver one-stop customer service via phone in a consistent and professional manner by embracing our core values · - Achieve one call resolution in most customer interaction · - ...
-
Telephone Operator
6 days ago
IET PTE. LTD. SingaporeRespond to other general matters related to the department such as operating hours, modes of payment and counter operation hours; · - Assist callers in resolving any general difficulties faced in completing the online forms or usage of computerised systems provided by the Authori ...
-
Telephone Operator
6 days ago
CONCORDE HOTEL SINGAPORE Singapore**Responsibilities**: · - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP · - Listen to caller/guest request(s) carefully and action the request(s) accordingly · - Record all maintenance requests at the One Stop Service portal ...
-
Telephone Operator
3 days ago
KIM YEW INTEGRATED PTE. LTD. Singapore**Job responsibilities** · - Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore · - To act and respond to faults / incidents / complains as per established SOP · - Generating Fault Reporting · - Support ...
-
Hotel Telephone Operator
1 day ago
PARADOX CLARKE QUAY PTE. LTD. SingaporeThe main responsibilities and tasks of this position are listed as, but not limited to the following: Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. Program ...
-
Hotel Telephone Operator
6 days ago
PARADOX CLARKE QUAY PTE. LTD. SingaporeThe main responsibilities and tasks of this position are listed as, but not limited to the following: · - Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. · - ...
-
Telephone Operator Agent
1 day ago
COMO Hotels and Resorts SingaporeCOMO Metropolitan Singapore · **Property**:COMO Metropolitan Singapore · **Position**:Telephone Operator Agent · **Base Location**:Singapore · **Department**:Front Office · **Reporting to**:Front Office Supervisor · **Tasks/Responsibilities**: · - Welcome guests professionally an ...
-
Telephone Operator/call Center
5 days ago
THOMSON MEDICAL PTE. LTD. Singapore**Responsibility · Responsible to handle all inbound and outbound calls. · - To deliver one-stop customer service via phone in a consistent and professional manner by embracing our core values · - Logging of service requests, complaints and enquiries · - Ensure follow up and fulf ...
-
Telephone Operator
4 days ago
HOTEL ROYAL LIMITED SingaporeRoles & Responsibilities · JOB RESPONSIBILITIES · Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner. · Ensure that telephone courtesy and techniques are put into practice. · Take note of daily events and new instructions. · Ass ...
-
Telephone Operator
2 days ago
Direct Funeral Services Pte. Ltd. Singapore Full timeJob Highlights · Career development opportunities · Attractive salary that commensurate with experience and skills · Job Description · Manage incoming calls, perform telephone screening. · Take and pass on telephone messages promptly · Assist internal communication issues · Handl ...
-
Telephone Operator
2 days ago
Kim Yew Integrated Pte. Ltd. Singapore Full timeJob responsibilities · Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore · To act and respond to faults / incidents / complains as per established SOP · Generating Fault Reporting · Support in other ro ...
-
Telephone Operator
3 hours ago
DIRECT FUNERAL SERVICES PTE. LTD. SingaporeRoles & Responsibilities · Job Highlights · Career development opportunities · Attractive salary that commensurate with experience and skills · Job Description · Manage incoming calls, perform telephone screening. · Take and pass on telephone messages promptly · Assist internal c ...
-
Telephone Operator
1 week ago
LVND HOTELS PTE. LTD. SingaporeRoles & Responsibilities · ibis Styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression. · At least 1 year of experience in a similar capacity in the hospitality industry. · Res ...
-
Telephone Operator
2 days ago
Holiday Inn Singapore Little India Singapore Full timeMain Responsibilities Includes - · Process all incoming and outgoing calls accurately and courteously · Records and controls accurately wake up calls · Pages guests in co-operation with concerned departments · Assists guests with international calls and directory queries · Attend ...
-
Telephone Operator
2 days ago
Parkroyal Pickering Hotel Pte. Ltd. Singapore Full timeResponsibilities: · Able to answer calls and handle situations quickly and accurately with quality customer service level · Ensure guests receive the most cordial attention when they contact our hotline · Able to understand and handle guests' requests tactfully and smoothly · Ass ...
-
Telephone Operator
4 days ago
HOI HUP NOVENA PTE. LTD. SingaporeRoles & Responsibilities · Organization Description · At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today e ...
-
Telephone Operator
5 days ago
HOLIDAY INN SINGAPORE LITTLE INDIA SingaporeRoles & Responsibilities · Main Responsibilities Includes - · Process all incoming and outgoing calls accurately and courteously · Records and controls accurately wake up calls · Pages guests in co-operation with concerned departments · Assists guests with international calls and ...
-
Telephone Operator
2 days ago
Hoi Hup Novena Pte. Ltd. Singapore Full timeOrganization Description · At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matt ...
Telephone Operator - Singapore - SHANGRI-LA HOTEL LIMITED
Description
Roles & ResponsibilitiesRoles & Responsibilities
Experience:
What's in it for you:
Security Clearance
Front Office
Customer Service Oriented
Customer Care
Transportation
Communication Skills
Customer Satisfaction
Customer Service
Customer Service Experience
Call Center