Jobs

    Telephone Operator - Singapore - SHANGRI-LA HOTEL LIMITED

    SHANGRI-LA HOTEL LIMITED
    SHANGRI-LA HOTEL LIMITED Singapore

    1 day ago

    Default job background
    Description
    Roles & Responsibilities

    Roles & Responsibilities

    • Familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
    • Maintains updated and relevant information to handle guests' inquiries
    • Ensures that the facilities of the Guest Service Centre are always in excellent working order, tidy and clean and that unauthorized persons do not enter the area.
    • Ensures prompt answering of all calls
    • Handles all guests' requests or inquiries promptly and in a professional and helpful manner.
    • Ensures all guest service requests are accurately and correctly recorded in accordance with the hotel's policies and procedures and co-ordinates with departments to ensure the timely execution of the requests.
    • Ensures that all requests for wake-up calls are fulfilled at the time requested.
    • Ensures that the emergency PA system, public area music system and paging systems are in perfect working order at all times.
    • Is totally familiar with the telephone/PABX back up procedures in the event that any equipment malfunctions in the Guest Service Centre.

    Experience:

    • Minimum 1-2 years working experience in a supervisory or management Front Office position in a 200+ room, four/five star international hotel or in a supervisory/management position in a Call Centre or large, high traffic switchboard.
    • Front Office PMS experience

    What's in it for you:

    • A fun and supportive work environment
    • Career progression with international work opportunities
    • Daily meals
    • Competitive remuneration, rewards & recognition
    • Transportation benefits
    • Flexible benefits
    Tell employers what skills you have

    Security Clearance
    Front Office
    Customer Service Oriented
    Customer Care
    Transportation
    Communication Skills
    Customer Satisfaction
    Customer Service
    Customer Service Experience
    Call Center

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