Customer Service Representative - Singapore - Safran

Safran

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

**Description du poste**:

- Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
- Handling and resolving customers complaints
- Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
- Process material returns (RMA's) as requested by the customer
- Maintain a balance between company policy and customer benefit in decision making
- Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
- Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote products/services to ensure business targets are met.
- May provide after-sales support for client contracts to ensure customers satisfactions are met.
- Performs duties related to overall customer service.
- Provides support to sales team with regard to customer concerns.
- Serves as customer interface on product status and delivery.
- Chase of payment on overdue as and when needed.
- Consistently documents customer service needs to identify patterns and maintain quality.

**Description compl�mentaire**:

- Conduct data analysis across multiple data points and report using Excel or statistical suite
- Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
- Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer

**Exigences du poste**:
Familiar with ERP's
Familiar with Microsoft office suite
Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.

Safran Seats est un des leaders mondiaux des sièges d'avions, pour équipages et passagers. 1 million de sièges fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes mondiales.

CAP, BEP
Supérieure à 3 ans