- Oversee the daily operations of the in-room dining department, ensuring smooth and efficient service delivery.
- Develop and implement standard operating procedures (SOPs) to maintain consistency and quality in all aspects of in-room dining operations.
- Train, mentor, and supervise a team of in-room dining team members, including casual servers and order takers, to deliver exceptional service and exceed guest expectations.
- Collaborate with the culinary team to create and update in-room dining menus, ensuring a diverse and appealing selection for our guests.
- Monitor and maintain inventory levels of in-room dining supplies, including food, beverages, and service equipment, to ensure uninterrupted service.
- Handle guest inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the guest's satisfaction.
- Conduct regular performance evaluations for in-room dining staff, providing constructive feedback and recognition for exceptional performance.
- Collaborate with other departments, such as housekeeping, butlers, and front office, to ensure seamless coordination and delivery of in-room dining services and amenities.
- Stay updated with industry trends and best practices in in-room dining, incorporating innovative ideas to enhance the guest experience.
- Monitor and analyze in-room dining revenue and expenses, identifying opportunities for cost optimization and revenue growth.
- Monitor and minimize wastage of consumables and maintain labor productivity ratios.
- On a regular basis, inspect service trolleys and amenities trolleys, check for cleanliness, neatness of the environment, ensuring compliance with standards of cleanliness and flowless.
- Manage human resources responsibilities for assigned department(s), including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction quality hiring, training, and succession planning processes that encompass the company's diversity commitment, compliance with company policies and legal requirements.
- Ensure all cashiering procedures are processed in compliance with accounting standards.
- Hold daily pre-shift briefings, weekly or monthly manager meetings, and departmental meetings as needed.
- Participate in the recruitment of team members with the collaboration of HR and ensure that the appropriate number of team members are recruited in accordance with the department's manning guidelines.
- Work with the Training Department in establishing the appropriate training programs and ensure they are executed in a timely manner.
- Devise training programs which will enable the department to attain quality goals.
- Compile a 12-month Calendar of Events & Promotions in conjunction with seasons, holidays, and special occasions.
- Maintain team member files, set goals, and review team appraisal discipline and other records.
- Take a 'hands-on' role when the situation calls for it and make oneself available and visible during operations.
- Work closely with the amenities team, butlers, and monitor daily room amenities orders and ensure the delivery meets standards.
- Minimum 3 years' experience in a large-scale restaurant operation, in-room dining as a department head. Preferably a hotel restaurant, in-room dining, bar. The candidate should possess a comprehensive set of F&B service and operations skills and a focus.
- Excellent leadership and managerial skills, with the ability to inspire and motivate a diverse team.
- In-depth knowledge of in-room dining operations, including order taking, service delivery, and menu planning.
- Strong understanding of food and beverage operations, including knowledge of various cuisines, dietary restrictions, and wine pairing.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with guests, team members, and other departments.
- Ability to thrive in a fast-paced environment, multitask, and prioritize tasks to meet deadlines.
- Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
- Proficiency in using computer systems and software for order processing and inventory management.
- Flexibility to work weekends and public holidays as per business demands. Capable of building and managing relationships with multiple departments as well as key customers.
- Have a well-groomed, professional appearance.
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Manager - In Room Dining - Singapore - Marina Bay Sands Pte Ltd
Description
Job Description :
JOB OVERVIEW
We are a leading hospitality company dedicated to providing exceptional service and unforgettable experiences to our guests. As an In-Room Dining Manager, you will play a crucial role in ensuring the highest level of guests satisfaction through the seamless delivery of exceptional in-room dining services. We are seeking a talented and experienced professional to join our team and lead our in-room dining operations to new heights.
JOB SCOPE
JOB REQURIEMENT
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
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