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IT Support Executive - Singapore - RMA CONTRACTS PTE. LTD.
Description
Roles & ResponsibilitiesWe are seeking a dynamic IT Support Executive adept at providing technical assistance to both internal teams and external stakeholders.
Responsibilities:
. Level 1 support (remote/onsite), maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organization.
· Vendor escalation for desktops/laptop hardware purchases, repairs or software troubleshooting.
· Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.
· Support, review & liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines (ISO 27001, EA, MTCS, etc).
· Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan.
· Proactively propose suggestions to improve IT systems and operations.
· Assist to drive digital transformation initiatives in line with strategic objectives of the organization.
· As part of the digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.
· Be willing to learn new technology (M365, Cloud, Biometric devices, etc)
. Actively learn to operate new equipment or software to support company functions.
. Research and test new software to support existing or new operational requirements.
· Liaise with multiple vendors and stakeholders in resolving problems in the rolling out of new applications and ensuring that project delivery is on time.
· Any ad-hoc tasks as assigned by the Management.
Job Requirements:
· Strong technical background in network systems.
· Knowledgeable of best practices in general IT and end user support.
· Self-motivated, proactive, meticulous and adaptable to fast changes.
· Good communication skills and a team player.
· Prioritize tasks effectively and able to work well under pressure.
· Able to explore new ideas and innovation; and, partner with key teams across the organization to deliver effective IT solutions.
· Able to work both as part of a team and independently with minimal supervision, with reasonably good analytical and problem solving skills.
· Resourceful, innovative and able to adapt in a changing environment.
· Able to work with external parties (stakeholders, external parties, vendors and service providers) to deliver results through collaboration, partnerships and services.
· Perform simple repair and faulty parts replacement as necessary.
Qualifications:
· Minimum Diploma or Bachelor Degree in IT discipline, computer engineering or related field.
· Minimum of 2 years of relevant work experience; ideally with project management experience.
Tell employers what skills you haveDigital Transformation
Troubleshooting
Microsoft Excel
Technical Assistance
Hardware
Work Well Under Pressure
Inventory
IT Governance
ISO 27001
Adaptable
Good Communication Skills
Pressure
Team Player
Disaster Recovery
Project Delivery
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