Concierge, Customer Experience Centre - Singapore - MORGAN MCKINLEY PTE. LTD.

MORGAN MCKINLEY PTE. LTD. Singapore

Found in: Talent SG 2A C2 - 1 week ago

Description

Roles & Responsibilities

What does the role look like?

Responsible for the overall operational excellence at the Customer Experience Centre (CEC).
Establish, develop, and maintain positive business and customer relationships.
Identify opportunities for improvements related to customer engagements, aiming for memorable WOW moments in each engagement.
Oversee CEC Tours for various audiences, including VIPs, first-time visitors, external customers, and internal employees.
Exploring and adopting technology solutions for automation includes CRM systems, analytics software, etc.
Manage stock inventory to ensure availability of necessary resources.
Maintain cleanliness and orderliness of the CEC environment.
Support in admin and documentation.
Blend customer-centric mindset with operational efficiency to create a holistic and outstanding CEC experience.

What are we looking for?

Strong background in customer service, with a proven track record of building and maintaining positive relationships.
Creative and innovative mindset, capable of continuously exploring ways to enhance customer experiences and create WOW moments.
Comprehensive understanding of each Business Unit's (BU) messaging and strategic objectives.
Proficiency in seamlessly incorporating BU-specific messaging into CEC Tours to provide visitors with a comprehensive understanding of the brand.
In-depth knowledge of products, services, and key offerings from each BU to convey relevant and accurate information during tours.
Skilful communication to effectively articulate BU messaging, ensuring visitors gain insights that enhance their understanding and connection with the brand.
Customer-centric approach, understanding the importance of delivering outstanding service to create a lasting impression.

Interested candidates who wish to apply for the advertised position, please click "Apply" or email an updated copy of CV to Alvin at for more info.

EA Licence No: 11C5502

EA Registration Number: R1874110

Tell employers what skills you have

CRM
Focus Groups
Operational Excellence
Strong Attention To Detail
Product Marketing
Customer Experience
Architect
Inventory
Customer Relationships
Email Marketing
Technology Solutions
Cash Management
Banking
Articulate
Customer Service
Decision Making

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