- Gross and Net Revenue (Consumer, CORI)
- Churn (Consumer, CORI)
- 5G Growth, Penetration and Utilisation
- Initiate and manage pricing strategies alongside the product team; to ensure M1 remains competitive and achieve its revenue goals
- Curate strategies to optimise revenue and reduce churn for the Postpaid Mobile base
- Work proactively with Data Scientists to create relevant propensity models to optimise campaign targeting; ensuring efficient allocation of resources and improve ROI
- Utilize data-driven insights to identify opportunities for revenue optimization and churn reduction, implementing strategies accordingly.
- Collaborate closely with the Segment team to develop customer lifecycle management strategies for segment-focused retention and revenue preservation
- Identify ARPU enhancement opportunities through proactive collaboration with Partnership and Platform services team and curate targeted marketing initiatives for implementation
- Manage the budgeting and forecasting processes for the Consumer Postpaid Mobile Business, ensuring alignment with revenue performance goals.
- Monitor and report monthly performance against set KPIs, providing actionable insights and recommendations for continuous improvement.
- Product ownership over key service and value propositions such as 5G.
- At least 7 years' experience in Marketing, Product Marketing, including some with leadership and team management
- Experience in revenue and or churn management from other consumer-led product or service industries is welcomed
- Strategic thinking, strong planning, and problem solving aptitude is necessary to lead the planning team
- Understanding of consumer/ tech revenue and market metrics is required
- Strong analytical skills and ability to interpret data and market trends to influence pricing decisions and strategies.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
- Collaborative nature and willing to work across teams to achieve goals
- Comfortable in making business update presentations to senior leadership and peers
- A passion for technology and a deep understanding of the mobile telecommunications industry, including mobile networks, devices, and services is preferre
-
Lifecycle Marketing Manager
3 days ago
MoneyHero Group Singapore**The Role** · **Your Task** · - Customer Journey Mapping - analyzing critical customer touch points with brands across MoneyHero Group and maximizing commercial opportunities through timely and relevant communications · - Owning and optimizing end-to-end customer nurturing and l ...
-
Customer Lifecycle Manager
4 days ago
SPH MEDIA LIMITED Singapore**The scope of responsibilities Includes the following** · - Develop SPH customer lifecycle stages and create strategic initiatives for each stage of the customer journey, which includes onboarding, engagement and retention. · - Identify key and measurable metrics for lifecycle p ...
-
Lifecycle Marketing Manager
6 days ago
Nicoll Curtin Group SingaporeLocation: Singapore · - Salary: NA · - Job Type:Consulting · Posted about 11 hours ago · - **Sector**: Software Development · - **Contact**: Joshua Palsamy · - **Job Ref**: 46367 · The company is a Global Software Development MNC which is a well known brand worldwide. · Responsib ...
-
Lifecycle Marketing Manager
1 week ago
Morgan McKinley Singapore**Responsibilities**: · - Strategy Development: Develop and execute a comprehensive personalization and CRM strategy aligned with regional business objectives, customer segmentation, and revenue targets. · - CRM Enhancement: Define activation rules, customer segmentation, program ...
-
CRM Lifecycle Manager
1 week ago
COGNOSPHERE PTE. LTD. SingaporeWho Are We? · At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop s ...
-
Technology Lifecycle Management Lead
1 week ago
Argyll Scott MY Singapore**New** · **Location**: · *** · **Singapore** · *** · **Salary**: · *** · **Negotiable per annum** · *** · **Job Type**: · **Permanent** · **Sector**: Technology · **Function**: Information Technology · **Contact**: Shreeya Bhan · **Expiry Date**: 27 September 2023 · **Job Ref**: ...
-
Regional Lifecycle Marketing Manager
4 days ago
Axinan Pte Ltd SingaporeWe are seeking an experienced marketing individual to join us as we scale up and expand our marketing activities in SEA. You will own and lead Igloos lifecycle marketing strategy and campaigns across our B2B2C, B2C and Ignite business lines to drive adoption, engagement, retentio ...
-
Lifecycle Marketing Manager, Apac
1 week ago
Payoneer Singapore**A universe of opportunities. Open to you.** · Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your c ...
-
Braze Lifecycle Campaign Manager
3 days ago
MoneyHero Group Singapore**The Role** · In this role you will be overseeing lifecycle marketing & marketing automation programs that deliver business results within MoneyHero Group. · **Your Task** · - Owning and optimizing end-to-end customer nurturing and lifecycle marketing approach from planning to e ...
-
Client Lifecycle Management Associate
2 days ago
HSBC Singapore-Job description · **Some careers have more impact than others.** · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new di ...
-
HSBC Singapore-Job description · **Some careers have more impact than others.** · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new di ...
-
Senior Product Manager, Customer Lifecycle
5 days ago
OKX Singapore**Who We Are**: · - At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world's leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of t ...
-
Senior Manager, Lifecycle Audience Planning
1 week ago
Warner Bros. Discovery Singapore**_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...
-
Senior Manager, Lifecycle Audience Planning
1 week ago
Warner Bros. Discovery Singapore**_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...
-
Sourcing Manager, Npi and Product Lifecycle
1 week ago
Rockwell Automation SingaporeRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...
-
JPMorgan Chase Bank, N.A. SingaporeYou will be part of the global Client Onboarding team supporting all aspects of client Onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. You will partner with the client-facing teams to ensure all client KYC records are c ...
-
Rockwell Automation SingaporeRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...
-
Lifecycle Marketing Manager
6 days ago
Autodesk Asia Pte. Ltd. Singapore Full timePosition Overview · As a data-driven Marketing manager in Lifecycle Marketing team, you will join the team that designs and delivers digital engagements across the customer lifecycle, reporting to Sr. Manager Lifecycle Marketing (APJ), hybrid, or onsite. Our team owns/creates/act ...
-
Lifecycle Marketing Manager
6 days ago
AUTODESK ASIA PTE. LTD. SingaporeRoles & Responsibilities · Position Overview · As a data-driven Marketing manager in Lifecycle Marketing team, you will join the team that designs and delivers digital engagements across the customer lifecycle, reporting to Sr. Manager Lifecycle Marketing (APJ), hybrid, or onsite ...
-
Lifecycle Cost Manager
2 days ago
Dyson Singapur, Singapore Full timeAbout Us · The Lifecycle Product Cost Finance Team is responsible to initiate, plan, drive lifecycle cost saving programs in Dyson along with cross-functional teams for all product range. High level of business partnerships with Designers, Engineering, Operations, Procurement an ...
Assistant/Manager Customer Lifecycle Management - Singapur, Singapore - M1
Description
Job Responsibilities/Requirements:
The incumbent is responsible for overall KPIs of Revenue and Churn of Postpaid Mobile Business. This person manages a team of subject matter experts (SMEs) of their respective portfolios.
As custodians of the Revenue and Churn KPI, they will drive the strategies for revenue and retention and collaborate with the Segment Team to curate initiatives and campaigns that not only engage but build meaningful customer relationships with the sole aim of customer longevity, revenue preservation and growth
KPI's
Job Responsibilities
oTo develop and execute a comprehensive strategy that is aligned with the company's targets for base penetration and network utilization
oMentor and manage team members to develop and implement innovative marketing strategies to increase customer engagement, stickiness in bid to improve customer loyalty.
Experience and skills required:
#LI-NS1
