- Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Cloud licensing.
Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
Retail display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products. - Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients. - Stay up to date with the latest advancements in audio technology and products.
Develop a deep understanding of our product offerings to provide accurate information and solutions to customers. - Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
- Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
Provide internal and external training on new products and support procedures. - Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided. - Inventory Tracking:Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
- Lifecycle Management:Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
- Maintenance and Compliance:Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
- Risk Management:Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
- Inventory Control:Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
- Equipment Checkout/Return:Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
- Maintenance and Repairs:
Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability. - Minimum Diploma in Audio Engineering, Electronics & Communications
- 3-5 years' experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console
- Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).
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2310 - Technical Support Engineer Audio Engineering | Electronics & Communications | up to - Singapore - THE SUPREME HR ADVISORY PTE. LTD.
Description
Roles & ResponsibilitiesTECHNICAL SUPPORT ENGINEER
Location: Kovan
Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000
Purpose:
To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.
Job responsibilities: -
Customer Support:
Problem Resolution:
Product Knowledge:
Documentation:
Training and Education:
Quality Assurance:
Asset / PA Store Management:
Job Requirements
Interested personnel kindly contact WhatsApp : Marcus)
OR
Email to :
Tan Meng Liang Reg No: R
The Supreme HR Advisory Pte Ltd EA No: 14C7279
Tell employers what skills you haveProduct Knowledge
Live Sound
Licensing
Technical Documentation
Audio Equipment
Troubleshooting
Customer Experience
Hardware
Quality Assurance
Customer Support
Inventory
Store Management
Digital Signal Processors
Reliability
DocuSign
Audio Engineering
Electronics
Technical Support