Technical Consultant - Singapore - XH SMARTCARD (SINGAPORE) PTE. LTD.

XH SMARTCARD (SINGAPORE) PTE. LTD. Singapore

1 day ago

Description

Roles & Responsibilities

Our Purpose
We work to enable secure connectivity empowering digital transformation that benefits everyone, everywhere in the world in their daily life. Our innovative solutions and services empower financial institutions, network operators and governments to achieve a sustainable economic growth by employing more green materials. XH Smart Global support center is based in Singapore and we are expanding.

The system of meritocracy in XH ensures that every member, regardless of position and responsibilities, are encouraged to develop and perform to their fullest potential.

We actively cultivate an inclusive environment, respects individual strengths, views, and experiences. We believe that the differences make us a greater team, drives innovation, and delivers excellent business results.

Roles & Responsibilities

-Primarily focus on the UICC profile validation and homologation with MNOs

-Collect & evaluate customer requirements and prepare internal requirements for R&D and other relevant departments

-Manage entire project life cycle from customer testing to trial production completion prior to mass production

-Manage customer complaints, communicate directly with customers and various internal departments to prepare findings report. Work closely with sales and other internal department to provide solutions to resolve the issues

-Work closely with sales to provide technical support such as tender documentation preparation, on-site/online product/solution presentation, etc

-Cooperate with the product manager to recommend suitable project solutions/products and provide market information to support internal product planning

-Cooperate with sales to maintain customer relationship and take initiative to visit customers regularly to follow up on current projects and understand new requirements

Experiences & Requirements

-Fresh graduate are welcomed to apply.

-Degree or Diploma in Mechanical/Electrical or Electronics Engineering, or equivalent.

-Hands on experience in sim card in telecommunication industry.

-Excellent understanding of UICC/eUICC ETSI/3GPP/GSMA standards covering 3G/LTE/4G/5G networks is mandatory.

-Understanding of EMV standard and Visa/Mastercard/UPI payment card project experience is a plus.

-Excellent interpersonal, verbal and written communication skill.

-Very good knowledge of and ability to use MS Office (particularly Word, Excel and PowerPoint)

-Experience working in a global team supporting internal and external clients from different time zones.

-Experience in a multi-cultural environment is appreciated

-Able to speak and write in English and Chinese in order to liaise with chinese speaking associates.

-Training will be provided for fresh graduate and those with minimum experience.

Tell employers what skills you have

Digital Transformation
Customer Relationship
Telecommunication Industry
Written Communication
Telecommunication
PowerPoint
Project Management
Electronics
Software Development
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