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Customer Service

    customer service - Singapore - RECRUIT NOW SINGAPORE PTE. LTD.

    RECRUIT NOW SINGAPORE PTE. LTD.
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    Description
    Roles & Responsibilities

    Responsibilities:

    • Represent the Company in professiona manner and maintaining of a positive attitude.
    • Identifying and solving customers' needs by providing accurate information and advices.
    • Handle complaints and providing of solutions.
    • Coordinate within internal/external stakeholders such as customers, contractors, workshops.
    • Preparing of quotation and raising of work orders.
    • Raising of job orders to workshops and contractors.
    • Liaise with controllers/contractors on service/repair quality and price of work.
    • Updating of schedule/collection appointment.
    • Following up and providing of feedbacks.
    • Performing of investigation into customers' complaints and rectify the problems.
    • Escalating to supervisors.
    • Ad-hoc duties

    Requirements:

    • Experience in customer-front facing and dealing of enquiries/complaints.
    • Able to work on a 5.5 days work weeks.

    Interested candidates please send profile to for further discussion/meet-up.

    Winson Chng

    EA Licence No.: 21C0845

    Reg No.: R | Recruit Now Singapore

    Tell employers what skills you have

    Front Office
    Customer Service Oriented
    Customer Service Delivery
    Commitment to Customer Service
    Hands-on Problem Solver
    Customer Service Desk
    Problem Analysis
    Data Entry
    Work Order Management
    Communication Skills
    Administrative Support
    Customer Service
    Quotations
    Customer Services
    Work Order


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