Data Analyst - Singapur, Singapore - OCBC Bank

OCBC Bank Singapur, Singapore

1 week ago

Permanent

Description

Data Analyst - Service Channels & Transformation F8 )

Description

We are looking for a talented Data Analyst to join our Service Channels and Transformation team. The ideal candidate will have a passion for data and analytics, with the ability to turn complex data into actionable insights. The Data Analyst will be responsible for collecting, analyzing and interpreting large datasets to help drive business decisions and strategies. The successful candidate will possess strong analytical skills, attention to details, and the ability to communicate findings effectively to stakeholders.

Overall Responsibilities

Collect and analyze large datasets to identify trends and patterns, interpret data and provide insights to support decision-making
Ensure data accuracy and integrity
Development of intuitive data dashboards
Collaborate with cross-functional teams to drive service excellence agenda with meaningful data insights and monitoring tools
Provide thought leadership to the Service Transformation team on how data led techniques could significantly improve customer satisfaction and support desired business outcomes
Provide support to the Contact Centre Workforce Management team to obtain insights to drive resource optimization
Drive automation opportunities using SQL database or/and VBA Contact Centre Workforce Management team

Qualifications

Requirements (Knowledge, Skills & Competencies):

General Knowledge & Experience:

Be updated on industry service standards, best practices and capabilities for benchmarking and consideration within CFS
Previous data analytics experience covering at least 2 years or more in contact centre, customer service and financial industry preferred

Programming & Data:

Ability to analyse, identify, visualize and describe key trends within large datasets
Strong in statistical modeling and visualization to synthesize vast amounts of data into key insights
Some prior exposure to analytical software tools of leading analytical software tools (such as Python/SAS/R/VBA); leading database environments (Oracle / Teradata / Hadoop / SQL); visualisation tools (Power BI/Qlikview / Tableau).

Communication & Soft Skills:

Good written and oral communication skills and ability to interact effectively with people at different levels
Ability to work independently and as part of a team
Outcome-driven individual and someone who thrive on solving complex problems
Passionate in deliver customer-centric service
Comfortable to lead conversations from a data standpoint to drive service data-first culture
Possess growth mindset and the willingness to try

Primary Location

: Singapore

Job

: Big Data Analyst

Organization

: Service Channels & Transformation

Schedule

: Permanent : Full-time

Job Posting

: 07-Apr-2024, 11:42:01 PM

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