Contact Centre Officer - Singapore - RW CRUISES PTE. LTD.

RW CRUISES PTE. LTD.
RW CRUISES PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Job Description:


  • Maintain complete knowledge of departmental policies, procedures and service standards.
  • Ensure the productivity levels, service standards and customer relations are maintained.
  • Be familiar with all promotional procedures, events and tournament and formats to assist guest requests, answer questions and resolve problems.
  • Maintain proper phone etiquette with each customer
  • Attempt to resolve customer complaints/ requests in an efficient manner ensuring customer satisfaction.
  • Perform other duties as assigned.

Qualifications & Experience

  • Minimum GCE 'O' Level
  • Preferably with contact centre experience
  • Proficiency in Microsoft Excel, Word and Outlook.
  • A targetdriven attitude with flexibility to work any shift on any day of the week.
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