Jobs

    Contact Centre Officer - Singapore - RW CRUISES PTE. LTD.

    RW CRUISES PTE. LTD.
    RW CRUISES PTE. LTD. Singapore

    3 weeks ago

    Default job background
    Description
    Roles & Responsibilities

    Job Responsibilities

    • Involving booking processes and cabin allotments.
    • Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.
    • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
    • Maintain complete knowledge of departmental policies, procedures and service standards.
    • Taking part in training and other learning opportunities to expand knowledge of company and position.
    • Perform any relevant adhoc duties as assigned by the mangement.

    Job Requirement

    • Preferably with Customer Service experience
    • Proficiency with Microsoft Office including Excel, Word and Outlook.
    • A target-driven attitude with flexibility to work any shift on any day of the week.
    Tell employers what skills you have

    Outlook
    Customer Relationship
    Microsoft Office
    Customer Relationship Management CRM
    Relationship Management
    Office Administration
    Attention to Details
    Customer Oriented
    Customer Service
    Service Excellence
    Customer Service Experience

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