- Involving booking processes and cabin allotments.
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Maintain complete knowledge of departmental policies, procedures and service standards.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Perform any relevant adhoc duties as assigned by the mangement.
- Preferably with Customer Service experience
- Proficiency with Microsoft Office including Excel, Word and Outlook.
- A target-driven attitude with flexibility to work any shift on any day of the week.
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Centre Officer
2 weeks ago
BLUETREE EDUCATION LEARNING CENTRE (KING) PTE. LTD. SingaporeThis is a full-time on-site role located in Singapore. As a Centre Officer at BlueTree Education, you play a vital role in the daily operations of our education centre. Your responsibilities encompass various aspects from managing student affairs and facilities to driving sales, ...
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Command Centre Officer
2 weeks ago
AGS INTEGRATION PTE. LTD. Singapore**Command Centre Officer (Monitoring Centre)** · AGS INTEGRATION PTE. LTD. · Jurong East, West Region · Security Services (Trades & Services) · Full time · $3,000 - $4,000 per month · We are looking for self-motivated, disciplined, and systematic individuals to join our growing t ...
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Call Centre Officer
1 week ago
SEARCH INDEX PTE. LTD. Singapore**Call Centre / Customer Service / Hospitality Exp**: · - **No Exp Welcome - Training Provided**: · - **5 Days Work Week / Office Hour / Able to work on Weekend** · **Responsibilities**: · - Handle inbound calls · - Address customers' enquiries · - Follow up on escalated cases an ...
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Call Centre Officer
2 weeks ago
SEARCH INDEX PTE. LTD. SingaporeCall Centre Exp · - Office Hour / 5 Days Work Week including Weekends · **Responsibilities**: · - Handle inbound and outbound calls · - Proper recording of conversation with customers in the call centre system · - Achieve individual and team key performance indicators (KPI) set b ...
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Call Centre Officer
1 week ago
SEARCH INDEX PTE. LTD. Singapore**Call Centre**: · - **Office Hour / 5 Days Work Week (including weekends)**: · - **CBD** · **Responsibilities**: · - Handle inbound and outbound calls · - Proper recording of conversation with customer in the call centre system · - Achieve individual and team KPI set by the mana ...
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Call Centre Officer
3 weeks ago
TOSS-EX PTE. LTD. Singapore**Call Centre Officers / CCTR Officers (36 Headcounts)** · We have received industry recognitions for customer service excellence and innovation, with numerous wins in the CCAS (Contact Centre Association of Singapore) Regional Contact Centre Awards. Most notably, we won 6 Golds ...
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Call Centre Officer
3 weeks ago
SEARCH INDEX PTE. LTD. Singapore**Call Centre Experience**: · - **Office Hour / 5 Days Work Week (including weekends)** · **Responsibilities**: · - Handle inbound and outbound calls · - Proper recording of conversation with customer in the call centre system · - Achieve individual and team KPI set by the manage ...
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Contact Centre Officer
2 weeks ago
RW CRUISES PTE. LTD. Singapore**Responsibilities**: · - Involving booking processes and cabin allotments. · - Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued. · - Understanding and striving to meet or exceed call centre metric ...
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Command Centre Officer
1 week ago
Security Xchange LLP Singapore**Job Title** · - COMMAND CENTRE OFFICER- · **Job Type** · - Full time**Required Position** · - SSO**Location** · - Central**Nearest MRT** · - Nicoll Highway**Job Site Type** · **Shift** · - Rotating**Salary** · **Pay** · - Gross**Payment Rate** · - Monthly**Requirements**: · Com ...
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Call Centre Officer
2 weeks ago
RECRUITPEDIA PTE. LTD. Singapore**Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East · - easil ...
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Call Centre Officer
1 week ago
CPG FACILITIES MANAGEMENT PTE LTD SingaporeReporting to the Team Manager, the Call Centre Officer is responsible to formulate resolution and respond in a timely and accurate manner and provide excellent customer service to callers. · - Possess min GCE O levels · - Minimum 6 months of customer service experience · - Adequa ...
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Call Centre Officers
1 week ago
SIMBA TELECOM PTE. LTD. SingaporeWe are looking for Individuals who have a desire to help resolve issues over the Phone. Ability to "smile" thru the Phone is an important Pre-requisite. · - Handle customer service hotline and provide excellence customer experience · - Resolve customer queries efficiently and esc ...
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Call Centre Officer
2 weeks ago
RECRUIT LYNC PTE. LTD. Singapore**Info can be shared ATM: -** · - Basic UP $$2.2K (With Relevant Exp) · - 5.5 Days office hours · - Ubi · **Your Responsibilities: -** · - Attend to customers' phone enquiries and calls deployment · - Provide service reservations · - Coordinate breakdown site services for custome ...
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Call Centre Officer
2 weeks ago
KAH MOTOR COMPANY SDN. BERHAD. SingaporeWe are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. · **Responsibilities**: · - To attend to customers' phone enquiries and calls deployment. · - To provide se ...
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Call Centre Officer
1 week ago
EnviroDynamics Solutions Pte Ltd SingaporeLocation- Singapore- Experience- Job Type**Job Description**: · Responsibilities include: · - Make outbound calls to reach out to the population to stay healthy and well in the community · - Assist in the implementation and operations of initiatives and enablers (e.g. IT-related ...
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Call Centre Officers
2 weeks ago
Rapsys Technologies SingaporeTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service · delivery · - To ensure accuracy and compliant for all customers' requests · - To successfully cross-buy the Bank's products and services · - To successfully migrate customers to ...
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Command Centre Officer
2 weeks ago
WSH EXPERTS PTE LTD SingaporeJob Description & Requirements · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to authority · iii) Respond to the feedback and assign Teams to follow up · iv) Proper Maintenance for Call records · Job Requirements: · Familiar i ...
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Command Centre Officer
2 weeks ago
WSH Experts Pte Ltd SingaporePublished- April 15, 2024- Location- Singapore, Singapore- Job Type- Full-time**Description**: · Job Description & Requirements · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to authority · iii) Respond to the feedback and ass ...
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Call Centre Officer
2 weeks ago
TEKISHUB CONSULTING SERVICES PTE. LTD. SingaporeDeliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. · - Ability to understand customers' needs and provide appropriate solutions and attention · - Identify cross-se ...
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Contact Centre Officer
3 weeks ago
RW CRUISES PTE. LTD. Singapore**Job Description**: · - Maintain complete knowledge of departmental policies, procedures and service standards. · - Ensure the productivity levels, service standards and customer relations are maintained. · - Be familiar with all promotional procedures, events and tournament and ...
Contact Centre Officer - Singapore - RW CRUISES PTE. LTD.
Description
Roles & ResponsibilitiesJob Responsibilities
Job Requirement
Outlook
Customer Relationship
Microsoft Office
Customer Relationship Management CRM
Relationship Management
Office Administration
Attention to Details
Customer Oriented
Customer Service
Service Excellence
Customer Service Experience