Customer Service Representative - Singapore - BRIGLLENT HUMAN RESOURCES PTE. LTD.

BRIGLLENT HUMAN RESOURCES PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company:
Our client is a multinational corporation specializing in port services within the Southeast Asia region.

_Job Description:
_
The Customer Service Representative will play a vital role in ensuring seamless customer experiences and resolving technical issues within the mechanical domain

Responsibilities include:

Utilize basic mechanical knowledge to troubleshoot and resolve onsite problems efficiently.
Communicate effectively with clients to address and resolve aftersales issues promptly.
Collaborate with the internal team to discuss and implement solutions for customer concerns.
Conduct periodic visits to clients as needed to assess service quality and address any emerging needs.
Foster and maintain strong relationships with clients, ensuring their ongoing satisfaction with our services.
Demonstrate adaptability by managing additional tasks as required to support overall company objectives.

**_Job Requirements:
- *

Prior experience in a mechanical company or similar industry is essential.
Proficiency in communication, both verbal and written, to effectively engage with clients and internal stakeholders.
Proficiency in Mandarin to liaise effectively with stakeholders in the region.
Flexibility to adapt to evolving job responsibilities and a dynamic work environment.
Enthusiasm for learning and the ability to thrive in a challenging work environment.