Customer Service Officers - Singapore - confidential

    confidential
    confidential Singapore

    4 days ago

    Description

    Job Responsibilities:

    • Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
    • Fulfillment follow through on case handling and with customers;
    • Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information
    • Overtime is required based on the work load.

    Job Requirements

    • Open for Fresher's, Training will be provided
    • Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
    • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.   
    • Possess a positive mindset with a 'CAN-DO' attitude a and passion to deliver quality customer service.
    • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
    • Good analytical skills; passion for working and is good in working with numbers.
    • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
    • Passion for working, responsible and with good working attitude.
    • Proficient in PC skills including MS Office applications.
    • Ability to work on staggered/rotational shifts including weekends and Public Holidays (5 Days Working in a week) to support 24x7 Contact Centre service operations.

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