Service Desk Agent - Singapore - NITYO INFOTECH SERVICES PTE. LTD.

NITYO INFOTECH SERVICES PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Nityo Infotech is looking for Service Desk Agents (Technical Support).

Work location:
Changi Business Park (Near EXPO MRT)

Working hours
- staggered hours from 7am to 10pm: 5 day work week at max 44 hours per week

5 day work week comprising of weekday AND/OR weekend depending on roster (max 2 weekends)

Job Scope:

To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight
Be available to take calls
Polite and professional service.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first level resolution for all trouble calls, including those related to desktop, Local Area Network ("LAN"), centralized infrastructure, Wide Area Network ("WAN"), and voice services related Service Requests;

Requirement: