Associate/analyst, Corporate Customer Service - Singapore - DBS Bank

DBS Bank

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

To deepen and strengthen customer relationships through exemplary service and to uphold the bestinclass service standards
Interact with internal & external premier customers to answer customer queries and resolve customers' service requests related to Corporate Banking products
Partner with internal various teams to resolve all customer queries / requests and ensure SLA are duly met
Work closely with Team Manager/ Operation Manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
Own and resolve customers' issues/ enquiries, endtoend servicing
Review root cause, track internal followup to ensure issues are resolved on a permanent basis
Manage customers' relationships (both internal and external customers)
Review support / incident calls for root cause analyses
Coordinate with vendor to resolve customer's problems
Update the tracking spreadsheet, call logs, incident reports, for all implementation issues and customers' enquiries
Compile required statistics for reporting
Any other project/work as assigned

Requirements:

Diploma / Degree Holder with minimum 23 years experience in Corporate Products (Cash Management & IDEAL) preferred
Hardworking, selfmotivated and a strong team player
Good interpersonal and communication skills
Meticulous and detailoriented
Capable to work effectively under pressure and tight deadline
Ability to identify opportunities to improve operational efficiency

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location:
Singapore-DBS Asia Hub

Job:
Customer Service

Schedule:
Regular

Employee Status:

Full-time

Job Posting:
Jul 5, 2023, 3:14:30 AM