Jobs

    SNOW/SCSM Portal Developer - Singapur, Singapore - ITCAN

    ITCAN
    ITCAN Singapur, Singapore

    4 days ago

    Default job background
    Description

    Responsibilities:

    Monitoring of all systems, applications and network infrastructure events using the monitoring tools.

    Analysis of incidents based on event management matrix.

    Escalating incidents to Level 2 support engineers where required.

    Perform daily activities as documented in the daily checklist

    To monitor, track and update the change management activities & routine activities

    Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.

    To send SMS to stakeholders for any P1 incidents

    Activates and facilitates the Technical/Management Bridge when required

    Requirements:

    Bachelor's Degree in Information Technology/Information Systems/Computer Science, Business or equivalent

    At least 3 years of IT experience

    With at least 2 years as a command centre operator in an enterprise command centre

    Minimum of 2 years of Event Management and Incident Management experience.



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