Customer Service Officer - Singapore - ZENITH INFOTECH (S) PTE LTD.
Description
2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions 5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
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