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Workflow Analyst - Singapur, Singapore - TikTok
Description
About the teamOur Operations team moderates millions of videos globally every day, ensuring we are bringing only safe content to our users.
The Workflow Analyst contributes to the vision of ensuring a safe platform by building and optimizing moderation business processes, monitoring performance through data-driven analysis.
The role will also require seamless collaboration with cross-functional teams to continuously look for areas to improve efficiency and maintain high standards of safety.
What will I be doing?- You will optimize resource allocation to support safety and efficiency requirements through strategic thinking, ensuring projects are optimally executed within the APAC region.
- You will monitor, improve daily and short term moderation performance through process optimization, efficiency tactics and data-driven analysis.- You are responsible for optimizing internal business processes by collecting, analyzing and addressing problems during business implementation;- You will contribute to market-level safety strategies, platform design, content moderation queue management to improve performance and efficiency in our content moderation business;- You will promote the continuous and iterative development of strategy requirements through communication and cooperation with the relevant operation team, product management team and regional safety management team.
What should I bring with me? Minimum Qualification- Bachelor's Degree and above- At least 1 year of experience in an operations role within a BPO / Social Media / Call center environment - Proven experience in using data to analyze performance and using insights to drive performance- Proven experience in regional/global stakeholder Preferred Qualifications- You have great attention to detail - Operations experience with Content Moderation / Safety would be an advantage- A strong knowledge of the content safety challenges or cultural nuances in South East Asia, North East Asia, South Asia and/or Oceania will be a plus Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
