Desktop Engineer - Singapore - JOBLINE RESOURCES PTE. LTD.

JOBLINE RESOURCES PTE. LTD. Singapore

5 days ago

Description

Roles & Responsibilities

Responsibilities

• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)

• Deal with incoming incidents and end to end management of OPS EUC Tech Support workgroup

• Perform first and second line support for market data applications in liaison with other Supplier's activities

• Troubleshooting and resolving IT related incidents

• Perform other IT-related actions

• Communicate with customer's the status of the IT related incidents

• Procurement of end user devices & accessories

• Mobile telecom management (provision of mobile services & devices)

• IT Audit & Hardware asset management

• Disposal of end user devices as per customer's policy

• Business Continuity Process (BCP) & Disaster Recovery Support

• Work closely with Information Security to ensure continued high levels of Security are maintained

• Be aware of regional and global regulations

• Ensure customer satisfaction.

• iPad, iPhone, Android – basic troubleshooting, Mobileiron/Intune configuration, guides.

Requirements

• Degree/Diploma in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines with 2 to 4 years relevant experiencce

• Knowledge in Call Management, Ticket Management and Escalation Management.

• Possess knowledge in Asset Management.

• Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes

• Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.

• User profiles administration, provisioning.

• IMAC activities/ process

• Proficient in IT Services Management experience. Strong customer service focus.

• Basic / 1st Level troubleshooting:

• SCCM, VPN Global Protect, MS Office (including Outlook & OWA / O365, Appsense, Ivanti, Escalation to vendors, Service Request Handling, How-to-guides creation

Licence No: 12C6060

Tell employers what skills you have

Outlook
Information Security
Asset Management
Troubleshooting
Hardware
Business Continuity
Active Directory
Escalation Management
Administration
IT Audit
Customer Satisfaction
Customer Service
Disaster Recovery
VPN

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