Assistant Housekeeping Manager - Singapore - Capella Hotel Group

Capella Hotel Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Singapore, SGP
Full Time

The Assistant Housekeeping Manager manages the day-to-day housekeeping operations to ensure consistently high operating standards in every area of housekeeping.

He/she develops operations plans, implements housekeeping operating procedures and service standards, and monitors the department's adherence to these performance requirements.

A. Manage Housekeeping and Laundry Operations

Develop operations plans for the department
Review manpower allocation for work assignments
Schedule manning levels based on occupancy levels and operational requirements
Monitor VIP arrivals and ensure rooms are set up according to their preferences

B. Drive Service and Operational Excellence

Conduct daily line ups and monthly departmental meetings
Manage service recovery for escalated guests' concerns and feedback
Effectively implement housekeeping policies and procedures

C. Manage Human Resources, Finance and Report Management

Review housekeeping reports to monitor and report departmental performance
Support budget forecasting processes for the department

Talent Profile:

1. 5 years' experience in Housekeeping, preferably in a similar upscale property

Minimum 3 years of experience in a managerial and leadership role
Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
Team player with positive attitude
Detail and service oriented
Ability to prioritize, organize, and delegate work
Ability to exercise good judgement and provide guidance