- Manage the assigned application support scope of work, including planning, organizing, scheduling, and supervising and managing the development projects, SDLC, Agile Methodologies, SCRUM meeting and Sprint plannings
- Continuously monitor, measure, and report the application support team's performance, ensure the team is performing at its dimensioned capacity and according to defined SLAs
- Coach and assist with training of all L1 and L2 resources to ensure the highest levels of customer focus and collaborative working.
- Identify opportunities to eliminate recurring issues and increase automated detection and resolution
- Oversee clear and effective communication with all stakeholders, including end-user assistance where required until the issue has been resolved
- Ensure guidelines of change management, release management and application performance quality processes are strictly followed
- Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organizational aims and objectives
- Bachelor's degree or equivalent is required
- 5+ years of experience developing and leading a team of application development professionals
- Leadership experience in a 24x7 operation supporting enterprise software and systems
- Experience working with stakeholders to communicate issues while balancing business expectations
- Significant knowledge of new product/service release cycles and willingness to stay on the forefront of emerging industry best practices
- Fluency in English is required
-
Delivery Manager
6 days ago
R SYSTEMS (SINGAPORE) PTE LIMITED SingaporeThe Delivery Manager is the single point of contact and owner for the Build-Run team for the customers. · - The Delivery Manager requires an in-depth understanding of a continuous delivery model and will be responsible for managing around 8 to 10 value streams at any time. · - Th ...
-
Delivery Manager
5 days ago
ECCO ASIA PACIFIC (SINGAPORE) PTE. LTD. SingaporeThe Delivery Manager is responsible for the Asia Pacific and Middle East project deliveries and will secure the service globally via a globally anchored team and a network of selected partners. · This regional role will be responsible for the coordination and management of projec ...
-
Delivery Manager
3 days ago
INCOME INSURANCE LIMITED SingaporeWe are looking for a delivery manager who has a proved track record of keeping multiple projects/workstreams on track, and ensuring they are completed on time and according to requirements. We need an excellent communicator and resolute problem solver: someone who enjoys working ...
-
Delivery Manager
5 days ago
GE Digital Singapore**Job Description Summary**: Job Description Summary · The Market System Delivery Manager enables customers to achieve their desired outcomes by providing an effortlessly predictable experience. This is achieved by ensuring effortless execution and supporting reliable time to val ...
-
Delivery Manager
1 week ago
SINGAPORE TELECOMMUNICATIONS LIMITED SingaporeLed by a world-class leadership crew, we are establishing a Digital Technology organisation based on · - Technology and business models to more effectively engage Digital Customers at every touch-points in the Customer experience lifecycle · - Continuous Delivery through "Build-R ...
-
Delivery Manager
1 week ago
ASTA INNOSYS PTE. LTD. SingaporeEvaluate and recommend agile software engineering practices to the team · - Remove impediments or guide the team to remove impediments · - Build a trusting and safe environment where problems can be raised without fear of judgement, with an emphasis on problem solving. · - Improv ...
-
Delivery Manager
3 days ago
AC P. COMPUTER TRAINING & CONSULTANCY PTE LTD SingaporeAs Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting · tech best practices and cutting edge tools. You'll be adept at delivering the product, breaking down · barriers for your team and both planning at a higher level and getting into ...
-
Delivery Manager
6 days ago
A LOOP PTE. LTD. SingaporeDelivery Manager (Agile Specialist) · As a Delivery Manager, you will get to: · - Evaluate and recommend agile software engineering practices to the team. · - Remove impediments or guide the team to remove impediments. · - Build a trusting and safe environment where problems can ...
-
Delivery Manager
4 days ago
GVT Government Technology Agency (GovTech) SingaporeJoin us as we support Singapore's vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering. · Over at the Advanced Cyber Product Development (ACPD) team in GovTech's Cyber Security Group, we build softw ...
-
Delivery Manager
15 hours ago
GREEHILL ASIA-PACIFIC PTE. LTD. SingaporeThe vacancy is a full-time, permanent position. · **Who we are · **Your contribution will be** · - Organize fieldwork and assign shifts to operators. · - Maintain schedules and optimize productivity levels. · - Coordinate with Singaporean and other authorities for operations and ...
-
Delivery Manager
3 days ago
A LOOP PTE. LTD. Singapore**What to Expect: · - Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently. · - Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements. · - Bring ...
-
Business Delivery Manager
5 days ago
NSEARCH GLOBAL PTE. LTD. SingaporeOur client, one of world's largest financial services institutions is looking for: · **Business Delivery Manager** · **Responsibilities**: · - Manage the end-to-end delivery of system solutions involving Business intelligence Dashboards and MIS reporting. · - Understand and clear ...
-
Service Delivery Manager
15 hours ago
STAR CAREER CONSULTING PTE. LTD. Singapore**Service Delivery Manager (Mobile Cellular) · **Job Description & Requirements** · Our esteem client is looking for a Service Delivery Manager · The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing c ...
-
Senior Delivery Manager
6 days ago
R SYSTEMS (SINGAPORE) PTE LIMITED SingaporeThe Delivery Manager requires an in-depth understanding of a continuous delivery model and will be responsible for managing around 8 to 10 value streams at any time. · In this role the incumbent will work closely with Dir/Head/VP (Business/IT) to achieve the required outcomes. · ...
-
Service Delivery Manager
3 days ago
TECHSTUDIO SOLUTIONS PTE. LTD. SingaporeWe are looking for an experienced technical professional to join our Products & Services delivery team. The Service Delivery Manager will be responsible for leading the team in ensuring the efficient and effective delivery of products & services to meet customer expectations, dri ...
-
Service Delivery Manager
3 days ago
LEGATCY RECRUITMENT PTE. LTD. Singapore**Brief Description**: · To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a team of below 18 members and ensure SOP is in place. · **Job Descriptions** · - Report to Senior SDM, Services for day to day activities · - ...
-
Service Delivery Manager
5 days ago
FUJIFILM BUSINESS INNOVATION ASIA PACIFIC PTE. LTD. SingaporeResponsible for establishing and managing foundations and capabilities for effective, sustainable services delivery, covering: operations/processes, human capital, financial across the following functional areas: transition management and ongoing delivery for global clients. · ** ...
-
Technology Delivery Manager
6 days ago
Luxoft Singapore**Project** Description**: · Technology Delivery Manager will engage in various projects related to Local Reg, Basel Regulatory Reporting Systems (Credit Risk, Large exposures, Market risk, Ops Risk) and IFRS9 systems · **Responsibilities**: · - Technical Delivery Manager to mana ...
-
Business Delivery Manager
15 hours ago
Rapsys Technologies Singapore**Responsibilities**: · - Manage the end-to-end delivery of system solutions involving Business intelligence Dashboards and MIS reporting. · - Understand and clearly define deliverables and scope of the project to ensure development squad has clear sprint goal that is aligned to ...
-
Technology Delivery Manager
4 days ago
Luxoft Singapore**Project** Description**: · Technology Delivery Manager will engage in various projects related to Local Reg, Basel Regulatory Reporting Systems (Credit Risk, Large exposures, Market risk, Ops Risk) and IFRS9 systems · **Responsibilities**: · - Technical Delivery Manager to mana ...
Service Delivery Manager - Singapore - APPLIED VALUE TECHNOLOGIES PTE. LTD.
5 days ago
Description
Roles & ResponsibilitiesOur client is a Fortune 100 technology company, providing platforms that help connect people around the world. One of our core values is to scale the business by putting people first, and the CARE Build team is uniquely positioned to propel this work to the next level as we let the customer's needs be our guiding compass, not the technology's limitations
We are seeking a Service Delivery Manager to supervise in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Professional Services team, our goal is to deliver excellent technical/application support with outstanding customer service, satisfaction, and timeliness. This position is part of the Enterprise Engineering organization and requires a diverse and flexible skill set for supporting a wide range of applications within our client's Commerce Engineering portfolio. Candidates must be passionate about technology, live for amazing customer service, thrive in a fast-paced environment, and demonstrate a strong sense of accountability.
This is a remote role located in Singapore.
Key Responsibilities
Minimum Qualifications
Applied Value Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.
Tell employers what skills you haveSponsorship
Change Management
Release Management
Scrum
Agile Methodologies
Application Development
Customer Care
SDLC
Enterprise Software
Application Support
Accountability
Customer Focus
Customer Service
Professional Services
Service Delivery
 PTE LIMITED&v=024){kind=logo}
 PTE. LTD.&v=024){kind=logo}
