CRM Business Analyst - Singapore - TECH MAHINDRA LIMITED (SINGAPORE BRANCH)

TECH MAHINDRA LIMITED (SINGAPORE BRANCH) Singapore

1 week ago

Description

Roles & Responsibilities

Job Summary:

We are seeking a dynamic and experienced Business Functional Consultant to join our team. The ideal candidate will possess a robust background in business analysis, requirements gathering, and client-facing roles. This role requires conducting detailed stakeholder workshops to define business needs and develop optimized processes. A successful candidate will demonstrate proficiency in bridging the gap between business needs and technical solutions, ensuring smooth coordination between diverse teams and managing deliverables efficiently.

Key Responsibilities:-

Facilitate workshops with business users and stakeholders to extract detailed business requirements and understand current processes.

Design and articulate future process flows, ensuring alignment with business objectives and technological capabilities.

Develop comprehensive business requirement documents, functional specifications, test plans, and test cases.

Lead User Acceptance Testing (UAT) and provide training and support to end-users.

Maintain continuous communication with both onshore and offshore teams, coordinating resources, timelines, and project deliverables.

Resolve conflicts and misunderstandings related to project documentation and requirements.

Collaborate with technical teams to plan project resources and timelines effectively.

Assist in the configuration and understanding of systems such as MS Dynamics CRM and GIS technology.

Required Skills and Qualifications:-

Proven experience in business analysis and requirements documentation including FRD, BRD, and process flows.

Strong knowledge of testing and training methodologies.

Familiarity with MS Dynamics CRM, GIS technology, and MS Dynamics Power Platform configuration is advantageous.

Exceptional communication skills in English, both written and verbal.

Demonstrated ability to manage client relationships and work confidently with customers.

A proactive approach to continuous learning and skill development.

Ability to manage and coordinate across onshore, offshore, and external teams effectively.

Preferred Skills:-

Experience with CRM Field Service.

Advanced problem-solving and negotiation skills.

Strong project management capabilities.

Education:-

Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.

Tell employers what skills you have

Negotiation
Field Service
Requirements Gathering
UAT
Project Resources
Dynamics
Business Analysis
Onshore
GIS
Test Cases
Project Management
User Acceptance Testing
Business Analyst
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