- Handles escalation and communication with policyholders and intermediaries
- Actively participate in departmental projects and initiatives; Provide in-depth practices and business logic as business representative
- Carry out tasks / actions without precedent events independently
- Implement new processes to improve efficiency
- Set the direction of process improvement through projects and initiatives including collaboration with other sections
- Handle business processing related enquiries from third parties like clients, intermediaries, TPA and other departments
- Review and implement new SOPs, incorporating changes due to compliance and new ways of working
- Lead and coach multiple teams of Business Processing staff for day-to day business activities and operations
- Pro-actively allocate resources based on business priorities
- As part of the leadership team, work with key stakeholders to proactively shape the organisation's culture and conduct environment that is aligned to the organization's Core Values
- Champion culture and conduct behavioral expectations within the Department/ Division
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlights any potential concerns/ risks and proactively shares best risk management practices
- Minimum of 5 years working experience in Group Insurance Business Processing role with leadership experience
- Demonstrates alignment with the organisation's core values through expected behaviour
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes initiative to improve current state of things and adaptable to embrace new changes
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Section Head - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities:
Requirements
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PERSOLKELLY Singapore Pte Ltd
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Coaching
Leadership
TPA
Regulatory Compliance
Process Improvement
Risk Management
Adaptable
Compliance
Good Communication Skills
Accountability
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