Jobs

    Community Specialist - Singapore - Mpfunds

    Mpfunds
    Mpfunds Singapore

    5 days ago

    Default job background
    Full time, Internship, Part time
    Description

    Main mode of communication: Discord Channel & Support Email

    Working Hour: 3pm to 11pm

    Job description as follows:

    Trader Assistance:

    • Promptly respond to trader inquiries, addressing their questions, concerns, and providing guidance.

    Community Interaction:

    • Foster a sense of community by encouraging traders to connect, share experiences, and seek help from one another.

    Information Dissemination:

    • Keep traders informed about program updates, market trends, and relevant news, enabling them to make informed trading decisions.

    Conflict Resolution:

    • Mediate and resolve any disputes or misunderstandings among traders in a fair and neutral manner.

    Feedback Collection:

    • Actively gather feedback from traders, and relay their suggestions and concerns to the program's management for possible improvements.

    Programme Rules Compliance:

    • Ensure traders are aware of and follow trading objectives and guidelines, fostering a respectful and harmonious trading community.

    Market Insights:

    • Stay updated on market trends and share relevant insights and analysis with traders.

    Community Rules and Etiquette:

    • Establish and uphold community rules and guidelines to ensure a respectful and constructive online environment.

    Reporting:

    • Generate reports on community engagement, query resolution, and feedback for continuous improvement and evaluation.

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