Data Analyst - Singapore - OCBC Bank

OCBC Bank

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Data Analyst
-
(240000F8
)

Overall Responsibilities

Collect and analyze large datasets to identify trends and patterns, interpret data and provide insights to support decisionmaking
Ensure data accuracy and integrity
Development of intuitive data dashboards
Collaborate with crossfunctional teams to drive service excellence agenda with meaningful data insights and monitoring tools
Provide thought leadership to the Service Transformation team on how data led techniques could significantly improve customer satisfaction and support desired business outcomes
Provide support to the Contact Centre Workforce Management team to obtain insights to drive resource optimization
Drive automation opportunities using SQL database or/and VBA Contact Centre Workforce Management team

Qualifications

Requirements (Knowledge, Skills & Competencies):

General Knowledge & Experience:

Be updated on industry service standards, best practices and capabilities for benchmarking and consideration within CFS
Previous data analytics experience covering at least 2 years or more in contact centre, customer service and financial industry preferred

Programming & Data:

Ability to analyse, identify, visualize and describe key trends within large datasets
Strong in statistical modeling and visualization to synthesize vast amounts of data into key insights
Some prior exposure to analytical software tools of leading analytical software tools (such as Python/SAS/R/VBA); leading database environments (Oracle / Teradata / Hadoop / SQL); visualisation tools (Power BI/Qlikview / Tableau).

Communication & Soft Skills:

Good written and oral communication skills and ability to interact effectively with people at different levels
Ability to work independently and as part of a team
Outcomedriven individual and someone who thrive on solving complex problems
Passionate in deliver customercentric service
Comfortable to lead conversations from a data standpoint to drive service datafirst culture
Possess growth mindset and the willingness to try

Primary Location:
Singapore

Job:
Big Data Analyst

Organization:
Service Channels & Transformation

Schedule:
Permanent

Job Posting: 07-Apr-2024, 10:42:01 PM