Platform Operations, Assistant Manager - Singapore - MARINE ONLINE (SINGAPORE) PTE. LTD.

MARINE ONLINE (SINGAPORE) PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities
This position reports directly to the General Manager (Operations).

This role is a business leader for platform operations, user operations and customer service operations for Marine Online and related properties.

This role will be supported with executives.

Adept in ecommerce platform operations and conduct of activities, with at least 5 years of related experience, preferably B2B at a respectable ecommerce / related service provider.
Have led teams in Platform Operations, KYC/KYB, Customer Service and related functions, with a deep understanding of considerations and SOPs.
Able to assess business goals and derive relevant process changes to increase efficiency.
Able to understand stakeholder needs and develop/implement plans to deliver on needs.

Able to lead teams to execute data management plans and enhance internal and external user touchpoints.

The tasks to be carried out within this role are:

Lead and manage Platform Operations, User Operations and Customer Service Teams to achieve business goals.
Monitor operations and augment processes to increase efficiency, delivering higher service quality.
Develop training materials with Platform Operations and Training Team, delivering trainings to Business Units.
Interact with Business Units to uncover and understand Customer and Internal User painpoints, translating them into Change Requests and Enhancements for Product Leadership delivery.

Champion platform knowledge and platform analytics, routinely update Business Units on new developments.

Team Fit:

Balanced world view with understanding of a global maritime market.
Interest in world affairs, supply & demand, geopolitics & their effects.
Excellent verbal and written communication skills (English & Mandarin).
Keen eye for detail.
Organized & process driven.
Critical thinking.
Advanced skills in MS Office software or equivalent.

- "Play to Win" attitude.

Team player.

Thoughtfulness towards business goals & stakeholders.

In this role, you will learn about:

Business
Stakeholder Management
Organizational Needs
Team Building

Critical thinking.

You will be exposed to real life examples of:

Leadership
Management Skills
Generating Profits
Driving Revenue

Business expansion

Qualifications

Diploma/Degree from a recognized institution in CS or relevant field or,

Substantial experience with proven results in relevant field

Plus Points

Tableau, Looker Studio, Retool, Zendesk, Jira, Project Management and related tools.
Knowledge of digital platforms, operations tools and ecosystems.
Experience in Senior Management.
Experience in Maritime Industry.

Experience in Operations (Tech Industry).

We will contact you if you are shortlisted for this position