- Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization.
- Assisting execution of improvement actions to realize sufficient IT Service Management (ITSM) capabilities in the IT department.
- Collaboratively work with team members to execute improvement actions.
- Analyze workload of each project and task Adjust master schedule of each project
- Draft IT Service Management (ITSM) guidelines for IT department
- Draft template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc)
- Draft project status reports for IT Service Management (ITSM) enhancement
- Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement etc.)
- Bachelor's degree and above 10-15 years of work experience
- Working experience in consulting firm
- At least 3 year of IT Service Management (ITSM) experience for IT project
- Documentation experience in IT Service Management (ITSM) context (PowerPoint, Excel, Word skills are required)
- Systematic knowledge of IT Service Management (ITSM)
- Client facing experience
- Native Japanese or Working level Japanese knowledge (JLPT N2) required to coordinate with stakeholders and business teams in Japan
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Senior Consultant - Singapore - OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD
Description
Roles & ResponsibilitiesManager (IT Service Management)
Responsibilities:
Requirements:
IT Service Management
Microsoft Excel
Reserves
Oracle
Talent Acquisition
Agile
PowerPoint
SQL
SAP
Project Management
Excel
Consulting
ITIL
Facilitation
Japanese
Business Requirements